Pitney Bowes Inc. : Pitney Bowes Software Announces Winners of 2012 Meridian Awards
06/14/2012| 03:05pm US/Eastern
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Pitney
Bowes Software, a global leader in customer data, analytics and
communications management, today announced the winners of the 2012
Meridian Awards at the Insights
12 User Conference in New Orleans. The Pitney Bowes Software
Meridian Awards program recognizes companies that have demonstrated the
most innovative applications of Pitney Bowes Software solutions and
technology to increase the value of customer communications, deliver
operational efficiencies and build lifetime customer value.
"Each, year we recognize outstanding companies for their innovative and
creative use of Pitney Bowes Software's technologies, and each year the
challenge of picking the best becomes more of a challenge for us," said
John O'Hara, President, Pitney Bowes Software. "It is such a pleasure to
see some of the amazing ways that companies are using our software to
build strong, long-lasting relationships with their customers."
The winners are:
Schwan's Home Service, Inc. is a home delivery business that has over
400 sales and distribution channels in the United States running over
2,500 routes daily while managing 95,000+ new customer requests per
month via the web, phone, and at the door interactions. Schwan's Home
Service sought to eliminate thousands of duplicate customer records
which were hampering their customer service efforts and causing delivery
delays. By implementing Spectrum™ Technology Platform, the business was
able to standardize and merge new and existing customer's records using
an advanced customer matching algorithm. The software enables Schwan's
Home Service to implement the same matching algorithm across its various
customer touch points effectively and efficiently to improve customer
satisfaction and reduce the cost to serve their customers.
Runner
up: Comcast,
United States
Vancouver is the eighth largest city in Canada with a population of
approximately 600,000. It covers 114.7 sq. km (44.3 sq. miles), and is
part of Metro Vancouver, the third largest metropolitan area in Canada,
with a population of 2.1 million. The City of Vancouver uses both Pitney
Bowes Software and Autodesk applications extensively for creating and
sharing 2D to 3D work flows, districtation, and other geographical
analyses. To date, Autodesk products have been used primarily for the
design and maintenance of infrastructure and 3D modeling and
visualization, while Pitney Bowes Software's MapInfo Professional has
been used for analysis on urban planning projects. The City has
incrementally, and organically, developed workflows using these products
over the years.
Runner up: Regions
Financial, United States
Victoria Police is the primary law enforcement agency of Victoria,
Australia. With more than 12,000 sworn members plus 3,000 civilian
staff, it polices a population of over 5.5 million. Victoria Police
makes use of Pitney Bowes GIS software applications for analyzing crime
statistics, to identify emerging issues and ultimately reduce crime. In
particular, MapInfo Professional has become an integral tool for crime
analysis, with over 700 installations of MapInfo Pro available
throughout the organization.
Runner up - Loyalty
NZ, New Zealand
The Toronto Police Service is the largest municipal police agency in
Canada with approx. 5700 sworn members and 2500 civilian personnel. They
receive over 1.9 million calls for service each year. In 2008 Pitney
Bowes developed and implemented a suite of spatial products for the
Toronto Police Service (TPS). Since the TPS had already invested in a
comprehensive Pitney Bowes GIS platform, they were able to quickly
develop an interactive web environment to monitor incidents of sex
offences as well as a mapping portal to assist investigators in quickly
viewing locations where sexual predators and other high-risk offenders
reside. As of early 2012, using the Toronto Police Intranet System, the
Sex Crimes Unit webpage now includes a Maps & Stats page providing
information to investigators, analysts, and front line officers with
city wide incident and offender data.
Runner up: Cobourg
Police Service, Canada
Judges for the awards in customer innovation were made up of a
cross-section of Pitney Bowes Software executives and industry experts.
About Pitney Bowes Software
Pitney Bowes Software provides multichannel solutions that leverage data
to create relevant dialogue between organizations and their customers.
These solutions enable lifetime customer relationships by integrating
data management, location intelligence, sophisticated predictive
analytics, rules-based decision making and cross-channel customer
interaction management to increase the value of every customer
communication while also delivering operational efficiencies.
Pitney Bowes Software is a wholly-owned subsidiary of Pitney Bowes Inc.
(NYSE:PBI), a customer communications management technology leader. For
more information, please visit www.pbinsight.com
and www.pb.com.
SHIFT Communications
Amanda Munroe, 617-779-1816
pbsoftware@shiftcomm.com
© Business Wire 2012
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