For the sales professional, the saying 'time is money' and 'connections
are everything' go hand in hand. With that in mind, is it any wonder
that many sales professionals find themselves frustrated with CRM
systems when they need information fast? Plantronics (NYSE: PLT), in
conjunction with ThreeWill® and Datahug, have addressed this problem by
delivering tools that automatically serve up information such as
real-time customer data and organization-wide relationships with your
customers. Plantronics headsets also help these applications capture and
track your call information, eliminating steps in the CRM process.
"Sales professionals need to move quickly to access customer
information, leverage existing relationships and update CRM
applications," said Jeffrey Siegel, vice president of Strategy and New
Business Development at Plantronics. "Instead of spending time
navigating through multiple screens, Popcorn and Datahug provide
information when they need it most; as they are engaging with customers.
This integration will also update records so the sales professional does
not have to go back and manually enter information on who they called
New Tools for Sales Professionals: Popcorn and Datahug
Imagine receiving a mobile call from a prospective customer, you answer
it and a screen pops up on your PC that shows all the relevant
information and history for this contact. You've just experienced
Popcorn, a new app for Salesforce.com from ThreeWill.
Popcorn also 'pops' Chatter, the social enterprise tool from
Salesforce.com that helps you collaborate with context. Popcorn gets
information about mobile calls through the Plantronics APIs.
"We are inspired by what contextual intelligence has to offer us as
application developers. In particular, knowing when incoming or outgoing
calls are taking place. What gets us so excited about Popcorn and our
relationship with Plantronics is that we are going to have a real impact
on sales professional's daily conversations," said Danny Ryan,
co-founder and vice president of Business Development at ThreeWill. "The
killer feature of Popcorn is the ability to log a call to Salesforce
directly from the Popcorn dashboard - sales professionals are going to
like this and sales managers are going to love this."
Wouldn't it be great to know who in your company knows a prospective
customer? And even better to know how well they know the person and when
they last talked or emailed? Enter Datahug
- a new application that tracks relationships across an entire company
so you can quickly identify the best inroads to reach a prospect.
Plantronics is delivering call activity into Datahug - which can now let
you know how often a colleague talks to a prospective customer.
"Good information and insights are key to sales success. With Datahug
sales people can see, at the click of a button, who in their
organization can open a door for them into a target account. Priceless
insights which helps them sell more and faster," said Connor Murphy, CEO
of Datahug. "Our partnership with Plantronics strengthens our
application by enabling us to add data about calls into the
communication traffic we use to uncover connections - and calls are a
powerful indication of strong relationships."
Plantronics' APIs and the Plantronics Developer Connection
This integration is enabled by Plantronics' software developers kit
(SDK) which provides information such as mobile phone caller ID, mobile
phone call state, proximity to a connected PC and headset wearing state.
Plantronics launched a developer's community in May 2012 to provide
software developers access to physical aspects of a person's work life.
By incorporating information from the physical world, context aware
software can dramatically improve business productivity. If you're a
developer and you want more information and to download the software
developer's connection (SDK), visit the Plantronics Developer's
Connection at http://developer.plantronics.com
You can find out more about Plantronics Integration partners here: http://www.plantronics.com/us/partners/developers/
Interested in a demo of Popcorn or Datahug?
Visit the Plantronics booth (Booth #1550) at Dreamforce
in San Francisco September 18 - 21.
You can contact Plantronics to learn more about these applications: [email protected]
About Plantronics - Simply Smarter Communications
Plantronics is a global leader in audio communications for businesses
and consumers. We have pioneered new trends in audio technology for 50
years, creating innovative products that allow people to simply
communicate. From unified communication solutions to Bluetooth®
headsets, we deliver uncompromising quality, an ideal experience, and
extraordinary service. Plantronics is used by every company in the
Fortune 100, as well as 911 dispatch, air traffic control and the New
York Stock Exchange. For more information, please visit www.plantronics.com
or call (800) 544-4660.
Plantronics and Simply Smarter Communications are trademarks or
registered trademark of Plantronics, Inc. The Bluetooth trademark is
owned by Bluetooth SIG, Inc., and any use by Plantronics, Inc. is under
license. All other trade names and trademarks are the property of their
Laurie Guarino, 831-458-7529