Principal Real Estate Investors, one of the largest institutional real estate managers in the United States, received strong scores on its 2013 Kingsley IndexSM tenant satisfaction survey, exceeding the benchmark in key areas including overall satisfaction, property management and property features.
"Principal Real Estate Investors' commitment to maintaining the quality of its properties and providing a high level of service to its tenants and residents is evident by their strong performance in this year's customer survey results," said John Falco, principal at Kingsley Associates.
The Kingsley Index is the largest and most comprehensive performance-benchmarking database in the industry. Compiled from more than 25 years of analyzing the performance of real estate industry leaders, the proprietary Index measures tenant, resident, employee and client satisfaction, as well as broker relations and operational effectiveness.
Highlights of the survey include:
Office
- Overall tenant satisfaction exceeds the Kingsley Index benchmark
- Tenant satisfaction also exceeds the Kingsley Index in the areas of property management, leasing, maintenance/engineering, cleaning, security, accounting and interior/exterior property features
Industrial
- Overall tenant satisfaction exceeds the Kingsley Index
- Satisfaction with property management exceeds the Kingsley Index in seven out of eight areas tracked
- Satisfaction with property features exceeds the Kingsley Index
Retail
- Tenant satisfaction with property management matches the Kingsley Index in six out of eight areas tracked
- Satisfaction exceeds the Kingsley Index on six out of nine common retail center features
Multifamily
- Overall resident satisfaction exceeds the Kingsley IndexSM benchmark
- Resident satisfaction generally exceeds the Kingsley Index in the areas of property management, leasing, maintenance/engineering, community services and community/apartment features
"This year's tenant survey results are very favorable within our industry and reflect the excellent job our third-party property managers do for our clients and tenants in the properties they manage on our clients' behalf," said Rod Vogel, managing director at Principal Real Estate Investors.
About Kingsley Associates
The most successful firms in real
estate rely on Kingsley
Associates for cutting-edge business intelligence solutions. With a
depth and breadth of insight unmatched in the industry, Kingsley
Associates brings thought leadership and passionate client service to
every engagement. Kingsley Associates is a leader in tenant
satisfaction surveys, resident
satisfaction surveys, client
perception studies, strategic
consulting and operations
benchmarking. To learn more, please visit our website www.kingsleyassociates.com
or blog www.kingsleyinsight.com
or follow us on Twitter @Kingsley_Assoc.
About Principal Real Estate Investors
Principal Real Estate
Investors manages or subadvises $47.0 billion in commercial real estate
assets1. The firm's real estate capabilities include both
public and private equity and debt investment alternatives. Principal
Real Estate Investors is the dedicated real estate group of Principal
Global Investors, a diversified asset management organization and a
member of the Principal Financial Group®.
About Principal Global Investors
Principal Global Investors
is a diversified asset management organization and a member of the
Principal Financial Group®, with expertise in equities, fixed
income and real estate investments, as well as specialized overlay and
advisory services. Principal Global Investors manages $289.1 billion in
assets2 primarily for retirement plans and other
institutional clients3.
About the Principal Financial Group
The Principal Financial
Group® (The Principal®)4 is a global
investment management leader offering retirement services, insurance
solutions and asset management. The Principal offers businesses,
individuals and institutional clients a wide range of financial products
and services, including retirement, asset management and insurance
through its diverse family of financial services companies. Founded in
1879 and a member of the FORTUNE 500®, the Principal
Financial Group has $450.6 billion in assets under management5 and
serves some 19.8 million customers worldwide from offices in Asia,
Australia, Europe, Latin America and the United States. Principal
Financial Group, Inc. is traded on the New York Stock Exchange under the
ticker symbol PFG. For more information, visit www.principal.com.
1 As of June 30, 2013.
2 As of June 30, 2013.
3
Principal Global Investors is the asset management arm of the Principal
Financial Group ® (The Principal ®) and includes the asset management
operations of the following subsidiaries of The Principal: Principal
Global Investors, LLC; Principal Real Estate Investors, LLC; Principal
Enterprise Capital, LLC; Liongate Capital Management LLP; Spectrum Asset
Management, Inc.; Post Advisory Group, LLC; Columbus Circle Investors;
Edge Asset Management, Inc.; Morley Financial Services Inc.; Finisterre
Capital, LLP; Origin Asset Management, LLP; Principal Global Investors
(Europe) Limited; Principal Global Investors (Singapore) Ltd.; Principal
Global Investors (Australia) Ltd.; Principal Global Investors (Japan)
Ltd.; Principal Global Investors (Hong Kong) Ltd.; CIMB-Principal
Islamic Asset Management Sdn. Bhd.; and the majority owned affiliates of
Principal International, Inc. Assets under management includes assets
managed by investment professionals of Principal Global Investors under
dual employee arrangements with other subsidiaries of The Principal and
assets managed in accordance with investment advice provided by
Principal Global Investors through the delivery of a model.
4
"The Principal Financial Group" and "The Principal" are registered
service marks of Principal Financial Services, Inc., a member of the
Principal Financial Group.
5 As of June 30, 2013.
Principal Financial Group
Media Contact:
Jaime Naig,
515-247-0798
naig.jaime@principal.com