Career Spotlight: Thadcha Kirubagaran, Acting Team Manager

We sat down with Thadcha Kirubagaran, Acting Team Manager, as part of our monthly series that profiles unique jobs around Rogers.

Tell us about your career journey at Rogers

I began at Rogers in November 2015 as a Customer Service Representative in our Contact Centre. Roughly one year into my role, I joined the Customer Experience lab, where I had the opportunity to work as a co-pilot with executives, new hires and return-to-work agents. It helped me build great experience, knowledge and skills, like coaching. Recently, I took on a new role as an Acting Team Manager, which I absolutely love!

What does innovation look like on your team?

We're always looking for new and exciting ways to deliver for our customers and help our agents develop, whether through side-by-side coaching or role-plays. What I personally like to do with my team is play back a random call of theirs and ask them what would they change or say differently. This helps my team reflect on their connection to the customer and in turn, innovate and improve the overall customer experience.

Tell us about the people you work with - what makes them great?

Everyone from my manager, director, peers and agents is incredibly supportive and helpful. We work as a team, and always help each other out when we need extra support.

Why should someone consider joining the Rogers team?

Rogers is a great company to work for; there are so many career opportunities to branch out to, even ones that you may have never considered. If you're looking for a company that will support you and provide you with a welcoming/friendly environment, then Rogers is for you!

Connect with Thadcha on Linkedin to learn more about her career journey.