• Royal Mail met its regulatory First Class mail target for the first quarter of the financial year 2015-16, delivering 93.0 per cent the next working day.
  • It also exceeded its Second Class mail target of 98.5 per cent, delivering 99.0 per cent within three working days.
  • The UK has one of the highest Quality of Service specifications of any major European country[1].
  • Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter.
  • The results are published today in the latest Royal Mail Quality of Service report, covering the 30 March 2015 to 28 June 2015.
[1]Germany, France, Spain and Italy .

Royal Mail's Quality of Service report for the first quarter of the financial year 2015-2016 reveals it met its regulatory First Class mail target with 93.0 per cent of this mail delivered the next working day.

It also exceeded its Second Class mail target of 98.5 per cent, delivering 99.0 per cent of this mail within three working days.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specification of any major European country.

In 2014-15, Royal Mail met its targets for both First and Second Class mail, achieving 93.0 per cent and 98.9 per cent respectively.

Sue Whalley, Chief Operations Officer, Royal Mail said: "Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe. We remain the only UK delivery company to publish our Quality of Service and we are proud to do so.

"We are more focused than ever on continuously improving and maintaining high standards of service for our customers."

Royal Mail's Quality of Service is measured by TNS Global, an independent market research company. The latest independent report on performance for the first quarter of the year was published today on Royal Mail's website at:

http://www.royalmailgroup.com/customers/quality-service/quality-service-reports

Ends

For further information contact:

Morag Turnbull
Royal Mail Group Press Office
07801 092364 / morag.turnbull@royalmail.com

Notes to editor
  1. Royal Mail has the highest quality of service specification of any major European country, compared to Germany, France, Spain and Italy.
  2. The latest quarterly report for the 2015-16 financial year covers the period from 30 March 2015 to 28 June 2015 inclusive for all services.
  3. Royal Mail's Quality of Service is measured independently by TNS Global, a company with a long track record in this field. The methodology used and the results obtained are audited and verified independently of Royal Mail and TNS Global by Ofcom appointed auditors. Royal Mail knows of no other measurement of its quality of service that gives results with the geographical coverage and degree of reliability and accuracy in the figures obtained by TNS Global. For the first quarter of the 2015-2016 financial year, TNS Global measured quality of service by sending more than 185,000 sample letters and parcels to more than 7,200 addresses.
  4. There are 121 Postcode Areas nationwide. All but three are set a minimum standard for First Class stamped and meter franked mail of 91.5 per cent. The three exceptions are Shetland, Orkney and the Hebrides because of their remoteness.
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