SALESFORCE.COM, INC. LONDON, May 21, 2015 /PRNewswire/ -- Salesforce (NYSE: CRM), the Customer Success Platform and world's #1 CRM company, today demonstrated how its customer and partner momentum is impacting the UK economy. Research from IDC forecasts that "The Salesforce Economy" will drive more than 5.6 billion pounds of impact to the GDP and 50,000 new jobs by 2018.((1))( )The announcements were made as Salesforce kicks off the London stop of its World Tour with more than 13,000 registered attendees and leading UK brands including Barclays, British Airways, BSkyB, John Lewis, Ocado, Sage and Vodafone. Tune in to watch the keynote live on 21 May at 10:00 a.m. BST.
Comments on the News:
-- "As we heard on the earnings call yesterday, Europe is Salesforce's
fastest growing region on a constant currency basis, and has delivered
revenue of more than $1 billion over the last 12 months. On a revenue
basis, Salesforce EMEA is larger than many global cloud companies," said
Miguel Milano, president EMEA, Salesforce. "But this figure doesn't tell
the whole story. The phenomenal economic impact created by the
Salesforce ecosystem of customers, partners and developers is what's
really important. Our ecosystem is creating jobs and is truly driving
the new digital economy across Europe. Salesforce is delivering strong
growth, creating a positive impact on the local economy and we continue
to focus on giving back to the community."
-- "Innovation has always been at the heart of our business. We were the
first bank to offer a credit card and the first to offer an ATM to our
customers," said Steve Weston, CEO, Barclays Mortgages. "This year
Barclays celebrates its 325th anniversary and we are working with
Salesforce to deliver digital innovation to the UK mortgage market."
-- "John Lewis is well known for its customer service and commitment to
delivering an outstanding shopping experience both in our stores and
online," said Paul Coby, IT Director, John Lewis. "We have worked
closely with Salesforce to drive our 'Retail Revolution' vision and
ensure that we take advantage of the latest technology to deliver the
best possible retail experience across every channel and on every type
of device for every customer."
-- "Our clients are increasingly seeking enterprise-grade Salesforce
solutions in Europe and especially in the UK; as a result we've doubled
our certified Salesforce practitioners during the past year," said Emma
McGuigan, managing director, Accenture Technology, UK and Ireland.
"Accenture will continue to work closely with Salesforce to develop
innovative industry solutions that enable our UK clients to drive strong
business results through increased collaboration and operational
efficiencies as well as faster development of new products and
services."
Salesforce Customers Leverage Customer Success Platform To Drive Growth
Leading British brands including Ocado, RSPCA and TNT UK have all chosen Salesforce to successfully manage customer and partner relationships within their business, and are currently leveraging the power of the Salesforce Customer Success Platform to connect with their customers in entirely new ways.
-- Ocado: Ocado is the world's largest dedicated online grocery
supermarket, and technology is at the heart of its business. The company
recently implemented the Salesforce Service Cloud to deliver internal
help desk solutions and uses the Salesforce1 Platform to develop
internal applications to better manage customer processes.
-- RSPCA: The RSPCA, the world's oldest and largest animal charity, has
adopted the Salesforce1 Platform as its strategic platform of choice to
help the organisation achieve its animal welfare goals through a 'cloud
first' strategy. The Salesforce1 Platform will provide frontline animal
welfare coordination, wildlife administration and fundraising
management.
-- TNT UK: TNT UK is one of the world's largest delivery companies, and
works with Salesforce to optimise its delivery experience and services.
With the Salesforce Service Cloud, TNT UK automatically channels service
requests to the right experts, supporting a high level of customer
service activity across its global customer base.
Salesforce Ecosystem Powering the New Digital Economy
The Salesforce ecosystem of customers, partners and developers is thriving, and IDC forecasts it will drive more than £5.6 billion of incremental revenue and 50,000 jobs across the UK by 2018. In addition, every £1 a customer spends on Salesforce solutions generates £2-3 of revenue for Salesforce partners, including systems integrators, consultants, ISVs, OEMs and others.(1 )
One of the key drivers of this growth is the Salesforce AppExchange--the world's leading enterprise apps marketplace. From expense management to ERP, the AppExchange is the world's largest ecosystem of cloud, social, mobile and data science enterprise apps with more than 2,700 apps available to test drive and deploy on any device. To date, more than three million AppExchange apps have been installed.
Innovative businesses in the UK that are building on the Salesforce1 Platform and distributing apps on the Salesforce AppExchange include:
-- Anomaly 42: Anomaly 42 has grown more than 200 percent year on year by
turning big data into smart data to prevent fraud and reduce risk for
businesses throughout the UK and internationally. Built on the
Salesforce1 Platform, Anomaly 42 enables the creation of partner
products to identify new markets and revenue streams, reduce cost and
reduce previously unidentified risk. These configured solutions and
branded apps allow organisations to quickly support and action those
decisions that matter most.
-- Kimble: Kimble provides a Professional Services Automation solution
built on the Salesforce1 Platform that tightly integrates with the
Salesforce Sales Cloud. Kimble's customer base is increasing on average
by 20 percent year-on-year, whilst Kimble grows its own revenues at an
annual rate of 70 percent.
-- Lumesse: Lumesse, a global leader in talent solutions, built
TalentObjects by Lumesse on the Salesforce1 Platform to reimagine
candidate and employee engagement as people-centric experiences that are
mobile, social and collaborative. Lumesse provides talent solutions to
more than 2,400 organisations in 70+ countries, helping their customers
engage and nurture the best talent globally.
-- NewVoiceMedia: NewVoiceMedia is a global provider of cloud customer
contact technology supporting sales and service teams, all built on the
Salesforce1 Platform. The vendor now serves more than 400 customers
spanning 128 countries and six continents. It recently announced its
international business has grown by 528 percent in its fiscal year 2015,
and the company continues to expand its UK base.
-- Sage: Sage and Salesforce have forged a strategic partnership that
brings together the world's #1 small business accounting and payroll
solution with the world's #1 CRM solution and enterprise cloud platform.
Sage is building a new small business solution on the Salesforce1
Platform, which is optimized for mobile, social and cloud. With this
partnership, small businesses will be able to run Sage's accounting,
payroll and finance software from any device, anywhere, anytime.
Integrated Philanthropy at Salesforce World Tour London Supports CoderDojo
Salesforce has a long history of giving technology, financial resources and employee time to nonprofits through its 1-1-1 model of integrated corporate philanthropy. Since the Salesforce Foundation's inception in 1999, Salesforce technology has powered more than 25,000 nonprofit and higher education institutions; the Foundation has provided more than $85 million in grants; and Salesforce employees have logged more than 920,000 volunteer hours globally.
In keeping with this model, the Salesforce Foundation today announced that it has given a $200,000 grant to CoderDojo to support the running of free volunteer-led coding clubs for children and young people. This donation will support 14 Dojos, each run by Salesforce "champions," and will establish 70 Salesforce Dojo certified employees as mentors. The Salesforce-supported Dojos will reach 420 youths with a 50/50 ratio of boys and girls in each session. Mary Moloney, Global CEO, CoderDojo, will speak during the main keynote to explain how CoderDojo is working with Salesforce to scale globally. In addition, CoderDojo will have a presence in the event's Developer Zone, where Dojo pupils will demonstrate their projects.
Salesforce World Tour London
Salesforce World Tour London will host more than 13,000 registered attendees at ExCeL London. The event will bring together Salesforce experts, partners and customers to demonstrate how companies of all sizes and industries are leveraging the power of the Salesforce Customer Success Platform to connect with their customers in a whole new way. Through the keynote from Keith Block, president and vice chairman, Salesforce, and inspiring customer stories from marquee customers such as Barclays, British Airways, BSkyB, John Lewis, Ocado, Sage and Vodafone, attendees will learn how Salesforce empowers them to connect all of their apps, devices and customer data in today's cloud, social, mobile and data science world.
Additional Information:
-- Registration link: https://www.salesforce.com/uk/events/details/london/
-- SalesforceLive!: https://www.salesforce.com/uk/live
-- Watch how CoderDojo inspires youths to code:
https://www.youtube.com/watch?v=r3Vu3sIC3b4
-- Watch how Barclays transformed their business with Salesforce:
https://www.youtube.com/watch?v=zzCRUhhikI0Connect with Salesforce:
-- Like Salesforce on Facebook: http://facebook.com/salesforce
-- Follow @salesforce on Twitter: http://twitter.com/salesforce
-- Read the Salesforce blog: http://blogs.salesforce.com/About Salesforce
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit:www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
© 2015 salesforce.com, inc. All rights reserved. Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, AppExchange, Salesforce Platform, and others are trademarks of salesforce.com, inc. Other brands featured herein may be trademarks of their respective owners.
((1)) Source: IDC, "The Economic Impact of Salesforce in the U.K.," May 2015
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SOURCE Salesforce
