Savills : Flexible workspace occupiers' top frustrations revealed

The availability of quiet spaces, good quality wireless technology and the environmental performance of the office are the elements that are most likely to fall short in terms of meeting the expectations of workers based in flexible workspaces, according to Workthere and Savills.

Following the recent launch of Workthere, the new venture created by Savills, the firm examined the responses of workers based in flexible workspaces (i.e. serviced office or co-working space) throughout the UK. The survey was run as part of the What Workers Want project, carried out by Savills and the British Council for Offices, to establish what matters to them most and highlight where their offices are falling short in terms of their requirements.

The survey asked the workers the importance they attach to a detailed range of aspects in the office, as well as how satisfied they are that their current flexible workspace meets these requirements. This reveals a disparity between workers' expectations and the reality as well as informing providers where they should target efforts to improve satisfaction levels. Providing 'a quiet space for focused work' is the highest area in need of improvement according to the results, followed by 'good environmental performance' and 'good quality wireless technology'. 'Having food facilities', 'having a green space/garden/roof terrace' and 'cleanliness of the office' are the next three aspects in the ranking.

Cal Lee, head of Workthere, comments: 'Growing volumes of occupiers, big and small alike, are seeing the benefits of flexible workspaces, such as the ease of taking more space on an ad-hoc basis, and having access to other benefits. They also like the opportunity to network with other like-minded companies. Getting the immediate working area right is evidently crucial to workers and organisations are increasingly conscious of the impact space has on the wellness and wellbeing of their staff. There is no doubt that many providers are getting the office right, however as workplace design has changed so quickly over the course of the last few years, this research shows there are still aspects that can be improved to meet staff expectations, such as providing more quiet spaces for them to work.'