Media Release Transformation success secures contract extension for Serco 4 April 2014

Serco, the international services company, has secured a four year contract extension worth £20 million with the London Borough of Enfield for the provision of ICT services and related delivery programmes. This new agreement has the potential to include additional projects in areas of transformation and innovation, extending the strategic partnership until the end of September 2019.
The news follows just a few days after Serco confirmed the signing of a new £70 million five year contract to provide a range of business process and contact centre services for Lincolnshire County Council.
"We are very pleased to sign a contract extension with an existing local authority partner in the same week as announcing a new partnership with another progressive Council," says Gareth Moss, Regional Director of Serco's Public Sector BPO business. "It demonstrates that our continued development as a strategic partner in local government is founded on our know-how and ability to embrace new and emerging technologies as well as our commitment to deliver positive outcomes and to fulfil or exceed service expectations."
Enfield Council's Cabinet Member for Finance and Property, Cllr Andrew Stafford, said: "This contract means that our ICT systems will continue to be fully integrated across all our sites and ensure we can continue to offer our residents the best service possible, as well as deliver significant savings to benefit the local Council Tax payer.
"In today's increasingly technologically driven society it is important to have an ICT supplier we can trust and I am looking forward to working with Serco for the next four years to ensure Enfield Council continues to rise to the challenges to come and continues to find innovative and effective ICT solutions which improve our services and benefit residents."
Serco was originally appointed to supply a wide range of ICT services and related delivery programmes for the London Borough of Enfield in 2010. Over the past four years it has transformed the Council's IT infrastructure and introduced new service delivery channels to maximise service consistency and efficiencies in all areas including the success of a comprehensive data migration programme to move to a unified communications platform and a fully virtualised and hosted DataCentre.

Ends

1


Media Release For more information, please contact:

Luke Allen, Communications Manager
Tel: +44(0)7718 194509 and Email: Luke.Allen@serco.com

About Serco

Serco is an international service company, which combines commercial know-how with a deep public service ethos.
Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.
Serco's BPO business offers transformational customer management solutions to meet the requirements of today's multi-channel service environments. Over 60,000 employees are engaged with its customers' customers, holding over 90 million interactions in 40 languages every year around the globe. Serco's international delivery platform is based in 13 countries and 100 locations across the world and enables it to offer total flexibility in location, delivery and technology.
As a dynamic global service organisation, our people have the expertise and intimate knowledge of our customers' markets as well as best practice processes and technologies to exceed expectations. We have the vision, agility and determination to deliver cutting-edge business process solutions and set ever-higher standards in the markets we serve.
More information can be found at www.sercoglobal.com
Follow us on Twitter: @sercoglobal, or search #sgsinsight

2

distributed by