Upcoming AWS Coverage on Sabre Post-Earnings Results

LONDON, UK / ACCESSWIRE / May 18, 2017 / Active Wall St. blog coverage looks at the headline from ServiceNow, Inc. (NYSE: NOW) as the Company announced on May 17, 2017, that it will make new investments to enable intelligent automation which would eventually improve user experiences and process automation using virtual agent technologies across IT, HR, Security Workflows, and Customer Service. The Company has agreed to acquire Qlue, under its strategy to further increase productivity for its customers and enhance their experiences by application of artificial intelligence to run regular customer desk conversations. Register with us now for your free membership and blog access at:

http://www.activewallst.com/register/

One of ServiceNow's competitors within the Information Technology Services space, Sabre Corp. (NASDAQ: SABR), reported on May 02, 2017, its financial results for the quarter ended March 31, 2017. AWS will be initiating a research report on Sabre in the coming days.

Today, AWS is promoting its blog coverage on NOW; touching on SABR. Get all of our free blog coverage and more by clicking on the link below:

http://www.activewallst.com/register/

The Announcement

ServiceNow made two important announcements on May 17, 2017, concerning the growth of its Intelligent Automation Engine portfolio. Apart from the announcement to acquire Qlue, ServiceNow has invested in BuildOnMe, an early-stage firm that delivers artificial intelligence-enabled applications on the Now Platform. According to the Company, intelligence is the glue that brings automation, context and human power into the service conversation.

The Company additionally announced that it has signed a definitive agreement to acquire Qlue, a virtual agent messaging Company that leverages artificial intelligence to power virtual agents. ServiceNow plans to apply Qlue to assist in a range of service desks domains, across IT, HR, customer service and more. Post the closing of the transaction, ServiceNow will re-platform Qlue in its Intelligent Automation Engine on the Now Platform.

Virtual agents

Virtual agents act as a medium to enable a two-way flow of interaction in natural language between machine and humans. Developed through machine learning and artificial intelligence, a virtual agent Chatbot can deliver solutions to problems, answer questions, and undertake actions with a greater level of efficiency and faster turnaround. Chatbots are known to provide employees or consumers a personalized, accessible, and effective experience. ServiceNow's approach towards the Now platform is tailored for each customer and their own cloud instance via ServiceNow's multi-instance architecture. It enables the Company to train individual datasets that are specific to customer's businesses, resulting in highly accurate predictions.

BuildOnMe, Intelligent HR Chatbot Development

BuildOnMe Bob (BuildOn Bot) delivered a Chatbot HR assistant designed on the Now platform. Bob for HR addresses common questions and requests to HR agents so that they can ask questions of Bob, rather than searching through content in different places. Bob can also be used to obtain information on maternity leave or other forms of queries. It also processes requests for leave of absence, vacation and more. Bob can additionally be adapted for expertise in IT service management.

ServiceNow Strategy

ServiceNow's primary strategy is to build, buy, and partner to accelerate customer's path to intelligent automation. The investments made, represent the Company's commitment to deliver greater intelligence for everyday work on the Now Platform. This helps the Company's customers to gain greater efficiencies from their operations while delivering superior user experiences for their employees and customers. Through the Company's Ventures investments, such as BuildOnMe, ServiceNow is dedicated to delivering innovative solutions that allow customers to focus their team's valuable time on higher level work.

ServiceNow Growth Portfolio

Being an Enterprise Cloud Company, ServiceNow has aimed for constant innovation, be it through organic growth or acquisitions and investments in other prospective Companies. Recently, on May 10, 2017, the Company announced its Enterprise Onboarding and Transition solutions for Human Resources. A day before, on May 09, 2017, ServiceNow announced machine learning capabilities to tackle big issues persisting in the IT industry nowadays. Using the ServiceNow Intelligent Automation Engine, the Company offered a solution to its customers to prevent outages even before they happen, automatically categorize and route incidents, benchmark performance against IT peers and predict future performance. This announcement to acquire Qlue follows the Company's previously announced acquisition of DxContinuum, a Silicon Valley-based, machine-learning Company to embed its technology in the ServiceNow platform and across all its products. The announcement was made on January 18, 2017, and the financial terms were not disclosed for the transaction.

Stock Performance

On Wednesday, May 17, 2017, the stock closed the trading session at $98.55, slipping 1.63% from its previous closing price of $100.18. A total volume of 3.63 million shares have exchanged hands, which was higher than the 3-month average volume of 1.39 million shares. ServiceNow's stock price surged 12.50% in the last month, 18.35% in the past six months, and 41.80% in the previous twelve months. Moreover, the stock soared 32.57% since the start of the year. At Wednesday's closing price, the stock's net capitalization stands at $16.72 billion.

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SOURCE: Active Wall Street