Shangri-La Hotel, Tokyo has been awarded the Integrated Management System (IMS) certification by the International Organization for Standardization (ISO) after adding the ISO 9001 (Quality Management System) and ISO 14001 (Environment Management System) certifications to the ISO 22000 (Food Safety Management System) certificate it was awarded in 2009. Shangri-La Hotel, Tokyo is the first hotel in Japan to receive authentication by TQCS International (TQCSI) as having achieved the international standard of IMS.
Shangri-La Hotel, Tokyo is dedicated to maintaining quality and a high-level of service to exceed guest expectations, including in the areas of high-quality food safety and environmental management.
The Swiss-based International Organization for Standardization (ISO), a non governmental organisation, is the world's largest developer of voluntary international standards. The organisation requires achievements in three categories before awarding the IMS. The evaluation was undertaken by TQCSI.
The three categories required for IMS award are:
Quality Management Measure:
• Ensure that all employees go through the necessary
training to offer the highest possible professional
service.
• Establish management objectives and Key Performance
Indicators (KPIs) with periodic inspections to ascertain
achievements.
• The management constantly ensures efficiency with
discussions or examinations.
• The management advances and promotes the efficiency
of work by employees and contractors.
• Efforts and assistance are made to ensure the
adequate safety of guests.
• All employees and contractors are responsible for
the quality of their own work.
Food Safety Management Measures:
• The arrangement of the Hazard Analysis and Critical
Control Point (HACCP), Good Manufacturing Process (GMP) as
well as compliance with Good Hygiene Practice (GHP) is
necessary to provide safety and the high quality of
food.
• The international standards specify the requirements
for an organisation to have a food safety management system
in the food chain, with a food safety management team
responsible for the execution of perfect food safety.
Environmental Management Measures:
• The hotel's business must ensure a satisfying
response to customers' expectations for quality and
service, in particular regarding all environmental effects
generated by the hotel, reliable effective responses to
waste management, energy consumption and sustainable
ecology and to be proactive in corporate social
responsibility (CSR).
In order to implement the practical use of the IMS
international standard, Shangri-La Hotel, Tokyo has
committed to improvements in its management system manual
to ensure the full and continuous integration of IMS.
"I believe that this great achievement shows that Shangri-La Hotel, Tokyo holds with great sincerity and commitment the importance of operating the hotel in a sustainable manner with full consideration of the environment. I appreciate all of our team's diligent practices concerning this process and we will be concentrating all our efforts to continue to improve the process to ensure that we always exceed the expectations of all our customers," said Shangri-La Hotel, Tokyo's General Manager Jens Moesker.
Out of 72 properties owned and/or managed by Shangri-La Hotels and Resorts, Kowloon Shangri-La, Hong Kong achieved ISO 14001, ISO 18001 and ISO 22000 to obtain the IMS certification in June this year, making Shangri-La Hotel, Tokyo the second hotel in the group to achieve the standard.
In Japan, Shangri-La Hotel, Tokyo is the sole and first hotel to receive three ISO certifications and achieve the IMS integrated management certification.
About Shangri-La Hotel, Tokyo
The 202-room Shangri-La Hotel, Tokyo is located adjacent to
Tokyo Station, the capital's only station with railway
connections to all points in Japan. The hotel
occupies the top 11 floors of the 37-floor mixed-use
Marunouchi Trust Tower Main. The hotel's dining
facilities include Piacere, the Shangri-La group's
signature Italian restaurant; Nadaman, which serves
authentic Japanese kaiseki cuisine; and The Lobby
Lounge. Japan's first CHI, The Spa, featuring
ancient Chinese and Himalayan healing therapies, is located
in the hotel and offers six treatment rooms that are the
largest self contained spa suites in Tokyo.
Shangri-La Hotel, Tokyo
For further information, please contact the hotel at (81 3) 6739 7888, e-mail slty@shangri-la.com or visit www.shangri-la.com.
About Shangri-La Hotel and Resorts
Hong Kong-based Shangri-La Hotels and Resorts currently
owns and/or manages 72 hotels under the Shangri-La, Kerry
and Traders brands with a room inventory of over
30,000. Shangri-La hotels are five-star deluxe
properties featuring extensive luxury facilities and
services. Shangri-La hotels are located in Australia,
Canada, mainland China, Fiji, France, Hong Kong, India,
Indonesia, Japan, Malaysia, Maldives, Philippines,
Singapore, Sultanate of Oman, Taiwan, Thailand and the
United Arab Emirates. The group has a substantial
development pipeline with upcoming projects in Canada,
mainland China, India, Malaysia, Mongolia, Philippines,
Qatar, Sri Lanka, Turkey and United Kingdom. For more
information and reservations, please contact a travel
professional or access the website at www.shangri-la.com.
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