Hong Kong-based Shangri-La Hotels and Resorts is one of the world's premier hotel ownership and management companies. Shangri-La Hotels and Resorts is the trade name of Shangri-La Asia Limited's management arm.
The Kuok Group, a diversified and dynamic business conglomerate with origins in Malaysia, has a major equity holding in Shangri-La Asia, which is listed on the Hong Kong Stock Exchange. Established by Robert Kuok, the group's business operations span a range of activities and a number of countries in Asia. In addition to hotels, the group's portfolio also includes commodity trading, real estate, beverages, logistics, shipping, edible oil refining and plantations.
Inspired by the legendary land featured in James Hilton's novel Lost Horizon published in 1933, the name Shangri-La encapsulates the serenity and service for which Shangri-La is renowned worldwide. The group operates Shangri-La, Kerry, Hotel Jen and Traders branded properties. Shangri-La properties are primarily five-star deluxe city centre and resort hotels with the majority of the city centre hotels having over 500 guestrooms, whereas the resort properties tend to be smaller. Kerry Hotels are designed to appeal to business travellers who prefer a vibrant and relaxed environment without compromising on service or quality. The hotels are contemporary in style and provide a seamless link between business, entertainment and recreation. Extensive leisure facilities serve as a social hub for both hotel guests and the local community. Hotel Jen is a diverse collection of hotels in the best locations across Asia Pacific, with a unique brand of style and service delivery designed to appeal to a 'New Jeneration' of travellers.
Shangri-La's tradition of service excellence started with the opening of the Shangri-La Hotel, Singapore in 1971. The hotel's 15 acres of landscaped gardens, beautifully appointed guest rooms and gracious Asian style set a new standard for hotel excellence, which to this day continues to guide the group's design features.
Training is Shangri-La's top priority and significant resources are allocated annually to ensure employees have the skills and knowledge to be the best in their fields. This has earned the group international awards and recognition from guests, prestigious magazines as well as industry partners and made Shangri-La one of the preferred hotel employers, with around 42,000 people serving guests with the philosophy 'hospitality from the heart.'
Since its origin, the group has grown rapidly to satisfy the increased demand for deluxe hotels and resorts in Asia Pacific's capital cities and most sought-after leisure destinations. Today there are 98 properties, of which only 20 are third party management agreements, throughout Asia Pacific, Europe, Indian Ocean, North America and the Middle East, representing a room inventory of over 40,000. In addition, the group has a substantial development pipeline with upcoming projects in mainland China, Cambodia, Hong Kong, India, Myanmar, Philippines, Saudi Arabia and Sri Lanka.
Shangri-La also operates its own dedicated sales and marketing offices: Hong Kong, Beijing, Shanghai, Guangzhou, Singapore, Tokyo, Seoul, London, Los Angeles, New York, Sydney and Dubai. The group is linked to more than 30 frequent flyer programmes and has its own frequent guest recognition programme - Golden Circle. The Golden Circle programme has been acknowledged as being one of the best in the industry with over four million current members.
The following is a brief chronology of the development of the hotel company:
1971 | April |
Shangri-La Hotel, Singapore opens (managed by Western International Hotels (now Westin) until January 1983) |
1979 | Kuok Hotels established to manage three properties:- | |
Shangri-La's Rasa Sayang Resort & Spa | ||
Golden Sands Resort | ||
The Fijian | ||
1981 | April |
Kowloon Shangri-La opens (managed by Western International Hotels (now Westin) until April 1991) |
1984 | Shangri-La International Hotel Management Limited assumes management of Shangri-La Hotel, Singapore | |
November | Shangri-La Hotel, Hangzhou opens | |
1985 | April | Shangri-La Hotel, Kuala Lumpur opens |
1986 | March | Shangri-La Hotel, Bangkok opens |
April |
Shangri-La Hotel, Penang opens | |
October | Shangri-La Hotel, Beijing opens | |
1988 | December | Shangri-La's Tanjung Aru Resort & Spa, Kota Kinabalu opens |
1989 | December | Traders Hotel, Beijing opens |
1990 | July | China World Hotel, Beijing opens |
1991 | March | Island Shangri-La, Hong Kong opens |
April |
Kowloon Shangri-La, Hong Kong (Shangri-La assumes management) | |
1992 | August | Edsa Shangri-La, Manila opens |
September | Shangri-La Hotel, Shenzhen opens | |
1993 | March | Rasa Sentosa Resort, Singapore opens (rebranded as Shangri-La's Rasa Sentosa Resort & Spa, Singapore in January 2011) |
April | Makati Shangri-La, Manila opens | |
June | Golden Flower Hotel, Xian opens | |
October | Shangri-La's Mactan Island Resort & Spa, Cebu opens | |
1994 | March | Shangri-La Hotel, Jakarta opens |
Shangri-La's Far Eastern Plaza Hotel, Taipei opens | ||
1995 | January |
Traders Hotel, Manila opens (rebranded as Hotel Jen Manila in November 2014) |
Shangri-La Hotel, Surabaya opens | ||
April |
Traders Hotel, Singapore opens (rebranded as Hotel Jen Singapore in September 2014) | |
1996 | April | Shangri-La Hotel, Beihai opens |
June | Shangri-La's Rasa Ria Resort & Spa, Kota Kinabalu opens | |
August |
Traders Hotel, Shenyang opens | |
Shangri-La Hotel, Changchun opens | ||
November |
Traders Hotel, Yangon opens (rebranded as Sule Shangri-La, Yangon in April 2014) | |
1997 | August | Shangri-La Hotel, Qingdao opens |
December | Shangri-La Hotel, Dalian opens | |
1998 | August | Pudong Shangri-La, East Shanghai opens |
1999 | April | Shangri-La Hotel, Wuhan opens |
May | Shangri-La Hotel, Harbin opens | |
August |
Shangri-La's Kerry Centre Hotel, Beijing opens (rebranded as Kerry Hotel, Beijing in November 2011) | |
2003 | February | Putrajaya Shangri-La Hotel opens |
July | Shangri-La Hotel, Sydney opens with rebranding of ANA Harbour Grand Hotel | |
Shangri-La Hotel, Dubai opens | ||
2004 | August | Shangri-La Hotel, The Marina, Cairns re-branding |
2005 | January | Traders Fudu Hotel, Changzhou opens |
Shangri-La Hotel, Fuzhou opens | ||
September | Shangri-La's - Eros Hotel, New Delhi opens | |
2006 | February | Shangri-La's Barr Al Jissah Resort & Spa, Sultanate of Oman opens |
July | Traders Hotel, Kuala Lumpur opens | |
Shangri-La Hotel, Suzhou opens | ||
2007 | January | Shangri-La Hotel, Guangzhou opens |
May | Shangri-La Hotel, Chengdu opens | |
August | Shangri-La Hotel, Qaryat Al Beri Abu Dhabi opens | |
September | Shangri-La Hotel, Huhhot opens | |
Shangri-La Hotel, Xian opens | ||
November | Shangri-La Hotel, Baotou opens | |
December | Shangri-La Hotel, Chiang Mai opens | |
2008 | September |
Traders Upper East Hotel, Beijing opens |
October | Futian Shangri-La, Shenzhen opens | |
November | Shangri-La's Far Eastern Plaza Hotel, Tainan opens | |
2009 | January | Shangri-La Hotel, Wenzhou opens |
Shangri-La Hotel,Vancouver opens | ||
March | Shangri-La Hotel, Tokyo opens | |
Shangri-La's Boracay Resort & Spa, Philippines opens | ||
July | Shangri-La's Villingili Resort & Spa, Maldives opens | |
August | Traders Hotel, Qaryat Al Beri, Abu Dhabi opens | |
Shangri-La Hotel, Ningbo opens | ||
2010 | March | Shangri-La Hotel, Guilin opens |
August |
Traders Hotel, Hong Kong opens (rebranded as Hotel Jen Hong Kong in October 2014) | |
China World Summit Wing, Beijing opens | ||
November |
Traders Hotel, Male, Maldives opens (rebranded as Hotel Jen Male, Maldives in January 2015) | |
December | Shangri-La Hotel, Paris opens | |
2011 | February | Kerry Hotel Pudong, Shanghai opens |
April | Shangri-La Hotel, Manzhouli opens | |
2012 | August |
Traders Hotel, Brisbane opens (Shangri-La assumes management in August 2012 Rebranded as Hotel Jen Brisbane in October 2014) |
October | Shangri-La Hotel, Toronto opens | |
Shangri-La Hotel, Changzhou opens | ||
November | Shangri-La Hotel, Haikou opens | |
December | Shangri-La Hotel, Yangzhou opens | |
2013 | May | Shangri-La Bosphorus, Istanbul opens |
June |
Traders Hotel, Puteri Harbour, Johor, Malaysia opens (rebranded as Hotel Jen Puteri Harbour, Johor in April 2015) | |
Jing An Shangri-La, West Shanghai opens | ||
August | Shangri-La Hotel, Qufu opens | |
Shangri-La Hotel, Shenyang opens | ||
2014 | April | Shangri-La Hotel, Lhasa opens |
May | Shangri-La Hotel, London opens | |
August | Shangri-La Hotel, Tianjin opens | |
Shangri-La assumes management of Le Touessrok Resort & Spa, Mauritius | ||
Introduction of Hotel Jen Brand | ||
September | Hotel Jen Orchardgateway Singapore opens | |
October | Shangri-La's Sanya Resort & Spa, Hainan opens | |
Shangri-La Hotel, Nanjing opens | ||
2015 | February | Shangri-La Hotel, Nanchang opens |
May | Shangri-La Hotel, Qinhuangdao opens | |
June | Shangri-La Hotel, Ulaanbaatar opens | |
June | Shangri-La Hotel, Hefei opens | |
August | Hylandia by Shangri-La opens | |
August | Shangri-La Hotel, Tangshan opens | |
September | Shangri-La Hotel, Bengaluru opens | |
November | Shangri-La's Le Touessrok Resort & Spa, Mauritius opens | |
December | Shangri-La Hotel, Doha opens | |
2016 | March | Shangri-La at the Fort, Manila opens |
March | Midtown Shangri-La, Hangzhou opens | |
June | Shangri-La's Hambantota Resort & Spa opens |
Hong Kong-based Shangri-La Hotels and Resorts, one of the world's premier hotel companies, currently owns and/ormanages over 95 hotels under the Shangri-La brand with a room inventory of over 39,000. Over four decades the group has established its brand hallmark of 'hospitality from the heart.' The group has a substantial development pipeline with upcoming projects in mainland China, Cambodia, Hong Kong, India, Myanmar, Philippines, Saudi Arabia and Sri Lanka. For more information and reservations, please contact a travel professional or access the website at www.shangri-la.com.
Shangri-La Asia Ltd. published this content on 01 June 2016 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 01 June 2016 02:11:02 UTC.
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