SINGAPORE POST LIMITED For Immediate Release
SingPost Enhancing Postal Service With More Than 200 Additional Postal Delivery StaffHiring up to 200 more delivery staff QC Officer Goh conducting checks on mail delivery performance
Singapore, 06 September 2014 - SingPost is committed to deliver the best possible service and is investing $100 million into postal and delivery infrastructure, extended operations and people. For instance, the S$45 million new integrated sorting machines when fully operational at the end of the year will increase letter sorting capacity by 17% and mechanisation rate to 95%, improving efficiency and accuracy at the same time. This translates into better mail quality and service for customers.Strengthened postal workforce to improve mail service delivery
As part of its efforts to enhance service quality, SingPost is looking to hire more than 200 people to join its postal workforce as delivery staff or Quality Control (QC) officers. Currently SingPost has 1,200 delivery staff and the additional 15% postal staff will boost existing strength to serve the increase in population and new housing estates.
SingPost will be more than tripling its current pool of 25 QC officers so that every postal sector has a dedicated QC officer. These QC officers will focus on the accuracy of mail delivery through checks and improvements to minimise human errors.
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QC Officer Goh Leng Yong, 65 years old and a pioneer generation, said: "I have been checking the mail delivery performance of Sector 52 i.e. Tampines and Simei for more than 2 years. Some people are curious when they see me checking the letters. I explained to them that as a QC officer our job is to check on the last mile delivery quality of the postmen and ensure mail security. We also ensure that the masterdoor is secure, and carry out uncomplicated repairs which may be required on-the-spot even though the maintenance of letterboxes is not under SingPost's purview. This is not just a job. We are serving the public and I know that I make a difference."
He added, "My job offers flexi work hours. I am still very fit, being a QC officer allows me to stay fit and healthy as well as economically active. I like my job and will continue as long as I'm healthy and fit and can still contribute."
Replacing fleet with new 3-wheeler scooters
To cater to the changing mail profile, SingPost will gradually replace its fleet with three- wheeler scooters. In 2011, SingPost introduced three-wheeler scooters as they are easier and more stable for postmen to handle compared to the two-wheeler scooters, and hence improve work safety. Productivity of mail delivery is also boosted as they come with a bigger pannier box allowing postmen to carry more items and reducing the number of return trips to the delivery bases.
Recently, SingPost introduced the second generation three-wheeler scooters which come with a windscreen, a sun roof, an enlarged pannier box, four compartment boxes and a stronger horsepower. The enlarged pannier box and the four compartment boxes together provide 25 per cent more storage space than the first generation three-wheeler scooters.
Postman Kamarol Zamal B Atan, 50, who started to deliver mail since he was 20 years old, saw how the changing times have affected the mail profile. Postman Kamarol said: "We used to deliver more letters than parcels but increasingly, we are delivering more bulky items these days due to online shopping. The second-generation three-wheeler scooters will help me to pack more parcels and make more deliveries at one go."
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About Singapore Post Limited
(Reg. No. 199201623M)
Singapore Post (SingPost) is the leading provider of mail, logistics and ecommerce solutions in
Singapore and the Asia Pacific region, with operations in more than 10 countries.
As Singapore's national postal service provider, SingPost offers trusted communications through domestic and international postal services as well as end-to-end integrated mail solutions covering secure data printing, letter-shopping, delivery and mailroom management, among others. For over 150 years, SingPost has been delivering a trusted and reliable service to citizens, residents, corporations and businesses in Singapore.
As part of its transformation, SingPost has been steadily expanding beyond Singapore, leveraging its regional platform Quantium Solutions and other subsidiaries and partners. With its regional network and infrastructure, SingPost offers fully integrated ecommerce logistics solutions covering the four areas of freight, customs & regulations management, warehousing & fulfilment, last mile delivery & returns as well as ecommerce web services, to its customers.
SingPost won the World Mail Award for ecommerce in June 2014 and was ranked the top postal agency in the world in an Accenture report. SingPost also gained international acclaim when it was bestowed the Service Provider of the Year 2012 award by Postal Technology International. SingPost is the only company to win to the Universal Postal Union's EMS Cooperative award for its Speedpost courier service every year since 2001.
SingPost's subsidiaries and businesses include:
• SP eCommerce (http://www.specommerce.com/), an ecommerce enabler that provides brands and retailers with integrated end-to-end ecommerce solutions
• Quantium Solutions (http://www.quantiumsolutions.com/) specialises in logistics and fulfilment services to businesses within the Asia Pacific region
• Famous Holdings (http://www.famous.com.sg/), an established freight consolidator and freight- forwarder with a regional presence in 7 countries
• Lock+Store (http://www.lockandstore.com/), a self-storage operator in Singapore, Hong Kong and Malaysia
• DataPost (http://www.datapost.com.sg/), the biggest data print bureau in the Southeast Asia
region
• Speedpost (http://www.speedpost.com.sg/), a leading provider for courier service in Singapore and international shipping to more than 200 destinations across the globe
• vPOST (http://www.vpost.com.sg/), one of the largest online shopping and shipping services providers in Southeast Asia
• Omigo Marketplace (http://www.omigo.com.sg/), Singapore's online marketplace for
consumers to shop and for SMEs and international brands to sell online
• vBOX (https://www.vbox.com.sg/index.jsp), a digital mailbox with bill payment services which can be accessed anywhere, anytime
SingPost was listed on the Main Board of the Singapore Exchange in 2003. To learn more about
SingPost, please visit http://www.singpost.com/www.singpost.com.
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