Consumer Aust ralia Mr Allen Lew - CEO
Our operat ing environment in FY18
Capit al int ensit y
Increase in m obile capit al int ensit y
Compet it ion
New ent rant expect ed t o com m ence operat ions in select ed geographies
Regulat ory
Transit ion t o NBN reduces m argins f or f ixed line operat ors
2
FY18 st rat egic focus
Seamless cust omer experience
1
Building a video- ready nat ional mobile Transform our cost base 4Engaging our cust omers wit h
2 net work3 cont ent
Creat ing a sust ainably prof it able Opt us
3
1
Delivering seamless cust omer experience
4
M oving t o an app- based digit al experience
Simple act ivat ion and set -up
Customers Rewards
Personalised on-boarding
Increasing efficiency and reducing cost t o serve
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