Sky has today launched the UK's lowest fibre broadband and line rental offer exclusive for Sky TV customers and a brand new Sky Broadband Tech Team, offering customers superfast broadband speeds and Sky's industry leading customer support at a great price.

Sky Fibre will be available for just £20 a month, including line rental (usually £27.40), and a reduced one off set up cost of just £19.95, in an exclusive deal for new and existing Sky TV customers, as well as TV customers with Sky Broadband when they sign up to an 18 month contract.

With UK average download speeds of 34Mb and a 25GB monthly usage allowance, Sky TV customers will love the opportunity to explore even more of Sky's On Demand world of entertainment. From movies like Zoolander 2 and The Revenant, to addictively good box sets Fortitude and Grey's Anatomy, plus all their favourite shows.

And that's not it, as Sky introduces the Sky Broadband Tech Team, knowing how important specialist, broadband customer service is. The new, dedicated UK team of experts are specially trained to resolve customers' broadband issues, and will build on Sky's leading customer service, as rated Number 1 by Ofcom for the last two years.

From ensuring their broadband runs at its optimum speed, to solving most broadband problems online or over the phone, or if needed sending a specially trained engineer to their home, the new team will be available to give a better, personalised customer experience. The expert team will even be kitted out with their own bespoke tools, new Tech Team branded uniform and iconic vehicles, so customers can't miss them!

Lyssa McGowan, Director, Communication Products, Sky commented: 'Faster and more reliable internet is becoming ever more important for our TV customers. That's why we are offering Sky Fibre at such a brilliant price, exclusively for our Sky TV customers, alongside launching our new, dedicated Broadband Tech Team, so they get the best service in town.'

Both announcements are supported by a brand new Sky Fibre ad campaign. In partnership with Warner Bros. and featuring LEGO® Batman, the new ads will hit screens from 28 December.

The campaign kicks off as Sky leads the industry by being one of the first UK broadband providers to give customers what they want, and introduce 'average download speeds' to its advertising, allowing them to more accurately assess and understand what speed they can expect to get before purchasing.

And for customers downloading more, Sky's also offering Fibre Unlimited (with UK average download speeds of 34Mb, unlimited usage) for £30 a month, including line rental (usually £37.40) or Fibre Max (with UK average download speeds of 60Mb, unlimited usage) for £35 a month, including line rental (usually £42.40), both exclusive to Sky TV customers.

For further information, please contact:

Sky

Sarah El-Hadidy

Notes to editors

  • The Sky Fibre deal is only available for Sky TV customers, when they re-contract to an 18 month contract. Sky Broadband customers with Sky TV will also have access to the Fibre deal.
  • One off set up cost of £19.95 includes router delivery charge and fibre activation fee.
  • UK average download speeds are from fixed line connections to a customers' hub and based on Ofcom's UK fixed-line broadband performance (published 24 March 2016). Each customer receives a bespoke line speed check before buying, which is also available online.
  • With Sky Fibre, customers will be able to download up to eight SD movies, 300 popular music albums, or browse the Boxing Day sales for up to 540 hours with their monthly allowance. They could also download their favourite music album in 11 seconds, addictively good TV shows like Westworld and The Affair in 1 minute 25 seconds, and blockbuster movies like The Revenant and Bridge of Spies in 3 minutes 3 seconds.
  • Sky Broadband and Talk was awarded the best overall customer service satisfaction compared with BT, Virgin Media and Talk Talk (Ofcom Report, Jan 2016).
  • All customers taking fibre or broadband products from Sky have access to Sky Broadband Shield at no extra cost, the dedicated online protection tool which helps to keep families safe online. And Sky continues to support Internet Matters which provides guidance and resources for parents, so families can enjoy the best of the internet with peace of mind.
  • The new Warner Bros. LEGO® Batman Movie will be in cinemas from 10th February.

About Sky

Sky is Europe's leading entertainment company, serving 22 million customers across five countries: UK, Ireland, Germany, Austria and Italy. We offer the best and broadest range of content, deliver market-leading customer service and use innovative new technology to give customers a better TV experience, whenever and wherever they choose.

Sky has annual revenues of £12 billion and is Europe's leading investor in television content with a combined programming budget of £5.2 billion. The group employs 30,000 people and is listed on the London Stock Exchange (SKY).

Sky plc published this content on 21 December 2016 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 21 December 2016 09:28:06 UTC.

Original documenthttps://corporate.sky.com/media-centre/news-page/2016/sky-launches-the-uk’s-lowest-priced-fibre-and-brand-new-broadband-tech-team

Public permalinkhttp://www.publicnow.com/view/9B69D6AE559454217284651EE15870CBBCC21382