Dateline:

"Thank you for your continued partnership in helping millions of families realize the dream of a college education."

Sallie Mae, the nation's saving, planning, and paying for college company, today issued the following letter to its school customers from Kelly Christiano, Senior Vice President:

"As your students head back to school, Sallie Mae wants to remind you that our team is here to support you.

"While some lenders may have reduced their campus support, Sallie Mae has expanded our field-based team -made up of individuals who live and work in your communities - to meet your needs. We are proud to have the largest national school relationship team in the industry - with more than 50 team members in 25 states - providing relationship management, technical support, customer service, and school assistance nationwide.

"Our team of seasoned higher education professionals, all based in the United States, will continue to provide the assistance you've come to expect from Sallie Mae:

  • Helpful, respectful, experts: We visit campuses regularly and are a resource on issues related to saving, planning, and paying for college.
  • Trusted partners in promoting responsible borrowing: We support financial literacy initiatives through industry-leading materials and robust on-campus presentations covering timely topics such as student loan repayment strategies, support for entrance and exit counseling, and best practices for maintaining a healthy credit score and budget.
  • Consistent and reliable reporting: We are thorough and transparent in our custom reporting regarding Sallie Mae borrowing on your campus, including application and disbursement volume, interest rate information, borrower payment choices, and delinquency reports.
  • First-rate customer service: We provide a simple, straightforward, and seamless application process for students and families and clear information to help customers - including service members - effectively manage their loans. All servicing for students, families, and schools is provided by professionals based in the United States.

"As part of our pledge to support you, your students, and families, Sallie Mae is investing millions of dollars to enhance multiple aspects of our customer experience, from application through repayment. We've also extended our free FICO® Score benefit to more than 1 million borrowers and cosigners and moved all customer service of our private education loans to the United States.


"In addition to our relationship management team, our dedicated School Assist team is proud to serve you. We are always ready to assist with any questions and welcome suggestions on how we can exceed your expectations. School Assist can be reached at 1-844-8-ASSIST/1-302-451-4912 or via email at SchoolAssist@SallieMae.com."

"Thank you for your continued partnership in helping millions of families realize the dream of a college education."

For more information visit www.SallieMae.com.

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Sallie Mae (NASDAQ: SLM) is the nation's saving, planning, and paying for college company. Whether college is a long way off or just around the corner, Sallie Mae offers products that promote responsible personal finance, including private education loans, Upromise rewards, scholarship search, college financial planning tools, and online retail banking. Learn more at SallieMae.com. Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

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