AUSTIN, Texas - July 25, 2012 - SolarWinds® (NYSE: SWI), a
leading provider of powerful and affordable
IT management software, announced today that it is
launching a new product, SolarWinds Web Help Desk, which
adds Web-based IT Help Desk software to its growing
portfolio of IT Management products. The new SolarWinds Web
Help Desk has all of the power and features that IT pros
need, and will be priced starting under $500, making it one
of the most affordable IT Help Desk solutions available.
"SolarWinds Web Help Desk will serve a critical need
for IT professionals tasked with managing their
companies' IT services. There are very few products in
this market that offer our unique value proposition:
designed specifically for IT teams, with a rich and
powerful feature set, great user experience, and a price
far below that of the competition," said Kevin
Thompson, SolarWinds' President and CEO.
"The addition of web-based help desk software
to our product portfolio is a response to the needs of the
IT community and consistent with our strategy to expand the
number of problems we solve for IT Pros."
IT managers recognize that help desk software is an
essential component of running an effective IT
organization. SolarWinds Web Help Desk is a
cross-platform, web-based solution that allows IT
professionals to remove complexity from their IT service
processes and to improve service to their end-users through
practical, flexible tools. The product delivers highly
customizable ticketing, change management, asset
management, and knowledge base functionality. By automating
and simplifying complex tasks, Web Help Desk helps IT teams
overcome the everyday challenges of managing IT operations
and supporting virtually unlimited numbers of end-users.
Web Help Desk makes both first time and
enterprise-level automation simple and reduces complexity
for help desk management, IT service management, IT asset
management, inventory and desktop management, compliance
management, and knowledge management.
SolarWinds Web Help Desk highlights:
-
Easily perform help desk ticketing support and management
operations from a single, centralized web-console,
purpose-built for IT processes and organizations
-
Automate change management operations with powerful and
customizable change management functionality
-
Simplify asset management for both hardware and software
assets through a centralized IT Asset Repository
-
Leverage the extensive KnowledgeBase Engine for capturing
and sharing ITSM best practices and solutions
Pricing and Availability
Unlike other help desk solutions, SolarWinds Web Help Desk
is designed just for IT professionals and priced to make it
accessible to nearly any size organization. SolarWinds Web
Help Desk is available now and pricing starts at $495 ,
with the first year of maintenance included. For more
information, visit the SolarWinds
website or call 866.530.8100.
About SolarWinds
SolarWinds (NYSE: SWI) provides powerful and affordable IT
management software to customers worldwide from Fortune 500
enterprises to small businesses. In all of our market
areas, our approach is consistent. We focus exclusively on
IT Pros and strive to eliminate the complexity that they
have been forced to accept from traditional enterprise
software vendors. SolarWinds delivers on this commitment
with unexpected simplicity through products that
are easy to find, buy, use and maintain while providing the
power to address any IT management problem on any scale.
Our solutions are rooted in our deep connection to our user
base, which interacts in our online community, thwack,
to solve problems, share technology and best practices, and
directly participate in our product development process.
Learn more today at
http://www.solarwinds.com.
SolarWinds and SolarWinds.com are registered
trademarks of SolarWinds. All other company and product
names mentioned are used only for identification purposes
and may be trademarks or registered trademarks of their
respective companies.
CONTACTS:
Investors:Media:
Dave
Hafner
Tiffany Nels
Phone:
512.682.9867
Phone: 512.682.9545
ir@solarwinds.com
pr@solarwinds.com
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