Southwest Airlines : Hurricane Maria Operational Impact

Access to operate flights into and out of San Juan (SJU) is still heavily restricted, following the impact of Hurricane Maria. Southwest successfully operated one assessment and supply flight into SJU on Sunday, Sept. 24, bringing back 126 passengers, and a second humanitarian flight today with 166 passengers coming back from SJU.

With the access to SJU still so limited, we have canceled our scheduled service through at least Tuesday, Sept. 26. This includes the cancelation of our originating flights from SJU on Wednesday, Sept. 27. It is our hope to begin operating a very limited schedule from San Juan starting later on Wednesday.

Southwest is offering flexible accommodations for those holding reservations and want to alter their travel plans for San Juan (SJU) through Sunday, October 15. Flights may be rebooked in the original class of service or they can travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

The priority of Sunday's assessment flight was to determine our ability to safely transport people into and out of SJU and resupply our Employees who are there. It paved the way for our additional flight today and guides our near-term planning until a more regular schedule can be sustained.

Please keep the people of Puerto Rico in your thoughts as the important work of recovery continues there. If you want to help, please contact your local American Red Cross to determine how you can best assist their efforts as they have personnel currently operating in SJU. We are working with all of our disaster relief partners on their needs, including the transport of relief supplies, once the infrastructure is in place to do so. Information on our partners may be found at www.southwest.com/donations

September 24
9 AM Central Update

Airport conditions at Luis Muñoz Marín International Airport (SJU) remain poor and access to operate flights into and out of SJU is heavily restricted, following the impact of Hurricane Maria. Southwest successfully operated one assessment and supply flight into SJU on Sunday, Sept. 24 and carried 126 passengers plus two infants back to Orlando. An additional humanitarian flight is being planned for .

With the access to SJU so limited, we have canceled our scheduled service through at least Tuesday, Sept. 26. This includes the cancelation of our originating flights from SJU on Wednesday, Sept. 27. Future flights will be planned and made available as conditions in San Juan improve.

Southwest is offering flexible accommodations for those holding reservations and want to alter their travel plans for San Juan (SJU) through Sunday, October 15. Flights may be rebooked in the original class of service or they can travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

The priority of Sunday's assessment flight was to determine our ability to safely transport people into and out of SJU and resupply our Employees who are there. We continue to evaluate the airport facilities and city infrastructure, and this information will be key in determining the number of flights we will be able to provide in the coming days.

Please keep the people of Puerto Rico in your thoughts as the important work of recovery continues there. If you want to help, please contact your local American Red Cross to determine how you can best assist their efforts as they have personnel currently operating in SJU. We are working with all of our disaster relief partners on their needs, including the transport of relief supplies, once the infrastructure is in place to do so. Information on our partners may be found at www.southwest.com/donations

September 22
9 AM Central Update

Southwest Airlines® continues to evaluate the impacts of Hurricane Maria and make adjustments to the flight schedule as required. Our Teams are focused on ensuring the Safety of our Employees and Customers. All flights remain canceled for Friday, Sept. 22. Limited service will resume on Saturday. Customers are encouraged to visit Southwest.com to see the latest Customer Accommodation policies. Customers can also check their individual flight status by visiting this link.

September 20
9:30 PMCentral Update

Southwest Airlines® is monitoring the path of Hurricane Maria and making the following adjustments to the flight schedule based on Maria's current forecasted track. Unless otherwise noted, service to/from each of the cities below will resume once it is safe to do so. Our Teams are focused on ensuring the Safety of our Employees and Customers.

Customers are encouraged to visit Southwest.com to see the latest Customer Accommodation policies. Customers can also check their individual flight status by visiting this link.

San Juan, Puerto Rico

• Thursday, Sept. 21: All operations are canceled.
• Friday, Sept. 22: All operations are cancelled.

Punta Cana, Dominican Republic

• Thursday, Sept. 21: All operations are cancelled.

Fact sheets with the number of flights, destinations and other details about our service from every city that Southwest serves are available here.

September 19
12 PM Central Update

Southwest Airlines® is monitoring the path of Hurricane Maria and making the following adjustments to the flight schedule based on Maria's current forecasted track. Unless otherwise noted, service to/from each of the cities below will resume once it is safe to do so. Our Teams are focused on ensuring the Safety of our Employees and Customers.
Customers are encouraged to visit Southwest.com to see the latest Customer Accommodation policies. Customers can also check their individual flight status by visiting this link.

San Juan, Puerto Rico

• Tuesday, Sept. 19: Flights will operate normally until 6 PM Atlantic Standard Time. Flights arriving after 6 PM AST have been canceled.
• Wednesday, Sept. 20: All operations are canceled.
• Thursday, Sept. 21: All operations are canceled.

Punta Cana, Dominican Republic

• Wednesday, Sept. 20: All operations are cancelled.
• Thursday, Sept. 21: All operations are cancelled.

Fact sheets with the number of flights, destinations and other details about our service from every city that Southwest serves are available here.

Sep 18, 2017
2 PM Central Update

Southwest Airlines® is monitoring the path of Hurricane Maria and making the following adjustments to the flight schedule based on Maria's current forecasted track. Unless otherwise noted, service to/from each of the cities below will resume once it is safe to do so. Our Teams are focused on ensuring the Safety of our Employees and Customers.
Customers are encouraged to visit Southwest.com to see the latest Customer Accommodation policies. Customers can also check their individual flight status by visiting this link.

San Juan, Puerto Rico

• Tuesday, Sept. 19: Flights will operate normally until 6 PM Atlantic Standard Time. Flights arriving after 6 PM AST have been canceled.
• Wednesday, Sept. 20: All operations are canceled.

Punta Cana, Dominican Republic

• Wednesday, Sept. 20: All operations are cancelled

Fact sheets with the number of flights, destinations and other details about our service from every city that Southwest serves are available here.

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