Sprint Nextel Corporation : Sprint pioneers service simplifying wireless communications for individuals with speech disabilities
05/18/2012| 12:05pm US/Eastern
Sprint (NYSE: S) today has made it easier for individuals with speech
disabilities to initiate calls using a wireless phone. Sprint's newly
launched "My Wireless STS" service enables individuals with speech
disabilities to simply dial a short wireless code - *787 - to place an
A Speech to Speech (STS) operator listens to the conversation and
repeats the words of the person with a speech disability to the other
party. STS users can instruct the STS operator to repeat every word
spoken or to simply repeat the words that are unclear. No special
equipment is needed.
STS users can access the *787 service from anywhere in the country 24
hours a day, 365 days per year - and at no charge to the user.
"We are very excited to announce *787 - a service that's tailored to the
needs of STS users," said Michael Ellis, Director, Sprint Relay. "We are
the first in the industry to bring this service to market, and we're
pleased to have developed it in collaboration with speech disabled
communities across the country."
Sprint also offers "My Email Set-up" for STS users with access to email.
"We know that some STS users may tire and speech may become more
difficult during long calls. Our new Email Set-Up makes it easier,"
Ellis said. "To reduce the amount of energy needed to provide calling
instructions, STS users can email that information directly to the STS
operator 2 to 24 hours prior to the call. This can include information
such as the number to be dialed, the name of the person being called,
any special instructions and subject of the call, or anything that makes
it easier for the STS user to complete the call."
Sprint also recently announced the availability of dedicated customer
service for STS users. Sprint's STS support staff provides one-on-one
assistance, training on the STS service and can assist STS users to
register their calling preferences. The new STS support toll-free number
More information about the enhanced STS features can be found at www.sprintsts.com
For its innovation and industry-leading customer service in the deaf,
hard of hearing and speech disabled communities, Sprint has been lauded
with third-party awards and endorsements. The Paisley Group National
Relay TTY Performance Index™ ranked Sprint Relay highest in customer
care and speed of service. Sprint Relay also earned ABILITY Magazine's
Best Practices Award for its "spirit of inclusion" in the workplace and
in the consumer marketplace."
Sprint now provides relay service to 32 states and the federal
government, to the country of New Zealand and the Commonwealth of Puerto
Rico. Sprint also provides Captioned Telephone "CapTel" services to 31
states and the federal government.
About Sprint Relay
Sprint is the largest and most technologically advanced TRS provider in
the nation with more than 20 years of experience in providing relay
services to persons who are deaf, hard of hearing, deaf-blind, or have a
speech disability to communicate with hearing persons on the phone.
Sprint's experience in this field ensures Sprint Relay users receive
quality service regardless of the type of relay service they are using.
Sprint's relay service is available 24 hours a day, 365 days a year,
with no restrictions on the number of calls placed or the length of
calls. For more information, visit www.sprintrelay.com.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel served more than 56
million customers at the end of the first quarter of 2012 and is widely
recognized for developing, engineering and deploying innovative
technologies, including the first wireless 4G service from a national
carrier in the United States; offering industry-leading mobile data
services, leading prepaid brands including Virgin Mobile USA, Boost
Mobile, and Assurance Wireless; instant national and international
push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek
ranked Sprint No. 3 in its 2011 Green Rankings, listing it as one of
the nation's greenest companies, the highest of any telecommunications
company. You can learn more and visit Sprint at www.sprint.com
Mark Bonavia, 913-269-0436
© Business Wire 2012