Log in
Forgot password ?
Become a member for free
Sign up
Sign up
Dynamic quotes 

4-Traders Homepage  >  Equities  >  London Stock Exchange  >  Scottish and Southern Energy    SSE   GB0007908733

News SummaryMost relevantAll newsSector newsTweets

SSE PLC : SSE welcomes Ofgem’s new Standards of Conduct

share with twitter share with LinkedIn share with facebook
share via e-mail
08/27/2013 | 11:15am CET
SSE welcomes Ofgem's new Standards of Conduct

27 Aug 2013

SSE today launches its 'Treating Customers Fairly' statement which outlines how it will meet Ofgem's new Standards of Conduct - the first part of the energy regulator's Retail Market Review reforms which came into force this week.

The Standards are part of Ofgem's drive to promote fairness, honesty and transparency in the energy sector and will require all energy suppliers to publish an annual statement setting out how they will comply with the new Standards.

SSE, which supplies energy through supply brands Southern Electric, Scottish Hydro and SWALEC welcomes the new Standards which will enable the company to set out once again how it leads the energy industry in building trust with customers.

Introduction of the Standards is good news for consumers as they are now enforceable by Ofgem, which has powers to investigate, and if appropriate, fine companies who fail to meet them.

SSE's Director of Customer Service, Tony Keeling said: "The introduction of the Standards of Conduct is a good move by Ofgem, a good move for the industry and a good move for customers.

"But we haven't been sitting back waiting for the regulator to tell us what to do, we have been working hard over the last two years to make our own improvements. We have led the energy industry with initiatives like the end to doorstep sales, simplification of our tariffs, our no-loss sales guarantee and a customer charter and service guarantee, whereby if we fail to meet a number of service promises we give the customer money back.

"And our efforts will not stop here, we will continue to look for ways to further improve what we do - like the end to cold calling that we announced recently - to ensure that we continue to work to the highest standards in the industry and make the changes that really matter to customers."

SSE will continue to work with its customer forums - set up to ensure the company is listening to customers' ideas and opinions - in developing further improvements in the way it does business in future.

Further details on how SSE is meeting Ofgem's Standards of Conduct can be found within the 'Treating Customers Fairly' statement.

The Statement will be available on SSE's news and views page at sse.com from 27th August and retail brand websites from 28th August.

- Ends -

Notes to editors:
SSE supplies energy to around 9.46 million energy and home service customers through its retail brands Southern Electric, SWALEC, Scottish Hydro, Airtricity and Atlantic in Great Britain and Ireland.

distributed by
share with twitter share with LinkedIn share with facebook
share via e-mail
12:42p Centrica to scrap standard tariff to fend off energy price cap
10:54a Centrica not considering retail arm spin-off
08:51aDJSCOTTISH AND SOUTHERN ENERGY : Ofgem to Probe SSE's 'Cheapest Tariff' Messaging
08:12a SCOTTISH AND SOUTHERN ENERGY : Information on Ofgem's enforcement work with SSE
08:12a SCOTTISH AND SOUTHERN ENERGY : Transaction in Own Shares
11/17 SCOTTISH AND SOUTHERN ENERGY : Transaction in Own Shares
11/16DJSCOTTISH AND SOUTHERN ENERGY : Ofgem Rejects GBP120 Million Rebate Request from ..
11/15 Innogy to exit British retail JV with SSE in long term - CEO
11/14 SCOTTISH AND SOUTHERN ENERGY : Dividend Declaration
11/14 SCOTTISH AND SOUTHERN ENERGY : SSE Enterprise Telecoms counters DFA ruling with ..
More news
News from SeekingAlpha
11/08 SSE Plc ADR 2018 Q3 - Results - Earnings Call Slides
11/08 SSE Plc reports 1H results
09/08 SSE : Dividend Opportunities Lurk If You Know Where To Look
2016 SSE Plc (SSEZY) Investor Presentation - Slideshow
2016 Atlantica Yield Is Top Utility Dog For Gains Per Broker September Ratings
Financials ( GBP)
Sales 2018 30 676 M
EBIT 2018 1 671 M
Net income 2018 1 081 M
Debt 2018 8 744 M
Yield 2018 7,01%
P/E ratio 2018 12,05
P/E ratio 2019 11,41
EV / Sales 2018 0,73x
EV / Sales 2019 0,72x
Capitalization 13 720 M
Duration : Period :
Scottish and Southern Ener Technical Analysis Chart | SSE | GB0007908733 | 4-Traders
Technical analysis trends SCOTTISH AND SOUTHERN ENER
Short TermMid-TermLong Term
Income Statement Evolution
Mean consensus OUTPERFORM
Number of Analysts 18
Average target price 15,3  GBP
Spread / Average Target 13%
EPS Revisions
Alistair Phillips-Davies Chief Executive Officer & Executive Director
Richard D. Gillingwater Chairman
Tony Keeling Chief Operations Officer
Gregor Alexander Finance Director & Executive Director
Katie Bickerstaffe Independent Non-Executive Director
Sector and Competitors
1st jan.Capitalization (M$)
DUKE ENERGY CORP14.04%61 960
SOUTHERN CO3.62%51 155
IBERDROLA3.79%48 181