Berne, 30 March 2012, 10:15
Swisscom honours best suppliers
Yesterday Swisscom presented its second Swisscom Supplier
Awards. These awards recognise the best among more than
6,000 suppliers in the categories of innovation,
cooperation and sustainability. ec4u expert consulting ag,
FuturLAB AG and Cisco Systems (Switzerland) Ltd each
received an award.
Swisscom has over 6,000 suppliers and every year places
orders worth more than CHF 3 billion, making it an
important customer in Switzerland. As a responsible
customer, Swisscom values dialogue with suppliers and a
joint approach to planning for the future. Internal
procurement is also geared towards these principles.
Sustainability, responsible use of resources and innovative
solutions are gaining in importance all the time and are
also a crucial factor affecting how Swisscom selects
suppliers. The Swisscom Supplier Awards distinguish the
best supplier success stories in three different
categories. The jury was made up of scientists and internal
The winner in the innovation category is FutureLAB AG.
Between 20 and 30% of all technical enquiries to Swisscom
relate to setting up e-mail clients. The
"DynaMAN" customer care tool from FutureLAB AG
leads customers through an automated, personalised system
to help them set up their e-mail program and take the
strain off Swisscom Customer Care.
The supplier award for sustainability went to Cisco Systems
(Switzerland) Ltd with its new product SmartSecureLiving.
This allows people to optimise their electricity and
heating consumption at home, provides monitoring and safety
functions and helps older people maintain their
ec4u expert consulting ag is the winner in the cooperation
category. This company had the responsibility of
implementing the Customer Relationship Management system at
Swisscom. Close and constructive collaboration ensured
successful implementation of this extensive and complex CRM