The solution for your troll? Ask the O2 Guru. The idea behind the campaign is simple, solution-oriented and yet motivating: Customers harassed by technology trolls consult an O2 Guru and receive the perfect advice. The Guru analyses the problem, diagnoses the type of troll-affliction and suggests the fitting solution - prompt, easy and close to the customer. In addition, the Guru provides smartphone or app tips, inspiring customers to make use of the many opportunities of the digital world - in accordance with the "can do"- spirit. In case of the "No-Reception-Troll", for example, the solution is the new O2 Message+Call App, which enables users to make phone calls via Wi-Fi even in places where there is no reception. The "Unknown-Features-Trolls" can be banished by Gurus who explain the latest smartphone functions in simple, yet inspiring videos.

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