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​​ SCHEDULED SYSTEM MAINTENANCE



Dear Valued Customers,


​Telekom Malaysia Berhad (TM) will be carrying out scheduled maintenance on its customer support service system from 10.30 pm, on Saturday, 30 August 2014 to 4.00 am, on Sunday, 31 August 2014 to ensure continued enhancement of our services.

During this time, the following services will not be available:

All online customer self-care services related to UniFi, such as:

  • ​ Subscription to new services

  • Processing of new UniFi service subscription applications and service upgrade requests

  • Bill viewing and bill payment

  • Processing of UniFi complaints and fault reporting

  • Service reconnection due to non-payment for Infoblast,  e-Storage, e-Browse, Internet Security, TM WiFi outlets and Web Hosting; and

  • All UniFi customer support services at TM UniFi Centre, all TMpoint outlets and at TMpoint Authorized Dealers as listed above except for bill payment.


Customers are advised to ensure that all transactions or requests related to the affected services are completed prior to the commencement of the maintenance activity to avoid any service interruption.

However, these maintenance exercises will not affect other TM services. We apologise for any inconvenience caused but would like to assure customers that affected services will resume to normal right after the exercise is completed. 

Should you have any inquiries, please get in touch with us here.

Thank you.


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SISTEM PENYELENGGARAAN BERJADUAL



Pelanggan yang Dihargai,


Telekom Malaysia Berhad (TM) akan menjalankan aktiviti penyelenggaraan berkala untuk sistem perkhidmatan sokongan pelanggan bermula dari 10.30 malam, Sabtu, 30 Ogos 2014 hingga 4.00 pagi, Ahad, 31 Ogos 2014 dalam usaha berterusan untuk meningkatkan taraf perkhidmatan kami.

Semasa tempoh tersebut, perkhidmatan berikut akan mengalami gangguan:

Semua perkhidmatan sokongan pelanggan kendiri UniFi seperti:

  • Langganan kepada perkhidmatan baru

  • Pemprosesan permohonan baru dan permohonan menaiktaraf perkhidmatan

  • Tatapan dan bayaran bil

  • Pemprosesan aduan dan laporan kerosakan perkhidmatan UniFi

  • Penyambungan semula perkhidmatan disebabkan kelewatan bayaran bagi perkhidmatan infoblast,  e-Storage, e-Browse, Internet Security, lokasi TM WiFi dan Web Hosting, serta

  • ​Semua perkhidmatan sokongan pelanggan UniFi diPusat Panggilan UniFi, semua cawangan TMpoint dan TMpoint Authorised Dealer seperti senarai diatas kecuali pembayaran bil.


Para pelanggan dinasihatkan supaya melakukan transaksi atau menghantar sebarang permohonan bantuan berkaitan perkhidmatan seperti yang tersebut di atas sebelum aktiviti penyelenggaraan bermula untuk mengelakkan sebarang kesulitan.

Walau bagaimanapun, aktiviti ini tidak akan menganggu-gugat perkhidmatan-perkhidmatan TM yang lain. Kami memohon maaf atas segala kesulitan yang dihadapi dan memberi jaminan bahawa perkhidmatan yang tergendala akan beroperasi seperti biasa sebaik sahaja aktiviti penyelenggaraan selesai dijalankan.

Untuk maklumat lanjut, sila hubungi kami di sini.​

Terima kasih.​


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