Vital System-Wide Upgrade of
TM Unifi Customer service SUPPORT SYSTEM
Dear Customers,
We will be conducting a vital system-wide upgrading exercise of our UniFi customer service support system in March. Due to the large scale of the exercise, the system upgrade will be completed in two phases as detailed below:
March 1, 2013 10.00pm | March 4, 2013 7.00am |
MyUniFi Portal
MyTM TM UniFi Centre TMpoint/ TMpoint Authorised Dealer | All online customer self-care services related to UniFi such as bill payment, bill enquiry, subscription of new services via MyUniFi portal as well as signing-up for a MyUniFi account. Processing of UniFi new applications and service upgrade requests for customers. Processing UniFi complaints and fault reporting. Service reconnection due to non payment for infoblast, UniFi email, eStorage, eBrowse, Internet Security, TM WiFi outlet & Web Hosting. |
Customers are advised to make their UniFi bill payments before the scheduled upgrading exercise to ensure that their account is duly updated.
We assure you that no other TM services will be affected during this exercise. Full details on the upgrade exercise is available here.
We apologise for any inconvenience caused and thank you for your understanding and patience during this period.
Should you have any queries or require any assistance, please email us at unifi@tm.com.my.
Thank you.
__________________________________________________________________________________________________
penaiktarafan penting
sistem sokongan khidmat pelanggan unifi tm
Pelanggan yang dihargai,
Dimaklumkan bahawa kami akan menjalankan kerja-kerja menaik taraf sistem sokongan perkhidmatan pelanggan UniFi secara berperingkat-peringkat pada bulan Mac ini. Berikutan skala kerja-kerja penaiktarafan yang agak komprehensif, ianya akan dilaksanakan dalam dua peringkat seperti berikut:
1hb Mac 1, 2013 10.00pm | 4hb Mac, 2013 7.00am |
Portal MyUniFi
Portal MyTM Pusat UniFi TM TMpoint/ Wakil Sah TMpoint | Semua perkhidmatan sokongan pelanggan kendiri online berkaitan UniFi seperti pembayaran dan semakan bill serta langganan baru perkhidmatan berkaitan melalui portal MyUniFi dan pendaftaran akaun MyUniFi. Pemprosesan permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan UniFi. Pemprosesan aduan dan laporan kerosakan perkhidmatan UniFi. Penyambungan semula perkhidmatan disebabkan kelewatan bayaran bagi perkhidmatan infoblast, email UniFi, eStorage, eBrowse, Internet Security, lokasi TM WiFi & Web Hosting . |
Para pelanggan dinasihatkan untuk membuat pembayaran bil UniFi sebelum tempoh aktiviti penaiktarafan dijalankan untuk memastikan akaun UniFi tuan/puan dapat dikemaskinikan.
Kami ingin memaklumkan bahawa perkhidmatan TM lain tidak akan terjejas sepanjang kerja-kerja penaiktarafan ini dijalankan.Untuk maklumat lanjut, sila rujuk di sini.
Kami memohon maaf di atas segala kesulitan yang dihadapi dan mengucapkan terima kasih atas kerjasama dan kesabaran tuan/puan semasa kerja-kerja penaiktarafan dijalankan.
Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan, sila e-mel unifi@tm.com.my.
Terima kasih.
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