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Telekom Malaysia Berhad : VITAL SYSTEM-WIDE UPGRADE OF TM UNIFI CUSTOMER SERVICE SUPPORT SYSTEM

02/25/2013 | 02:38am US/Eastern

Vital System-Wide Upgrade of

TM Unifi Customer service SUPPORT SYSTEM

Dear Customers,

We will be conducting a vital system-wide upgrading exercise of our UniFi customer service support system in March. Due to the large scale of the exercise, the system upgrade will be completed in two phases as detailed below:

March 1, 2013

10.00pm

March 4, 2013

7.00am

MyUniFi Portal
( https://occ.unifi.my/)

MyTM
( https://mytm.tm.com.my)

TM UniFi Centre

TMpoint/

TMpoint Authorised Dealer

All online customer self-care services related to UniFi such as bill payment, bill enquiry, subscription of new services via MyUniFi portal as well as signing-up for a MyUniFi account.

Processing of UniFi new applications and service upgrade requests for customers.

Processing UniFi complaints and fault reporting.

Service reconnection due to non payment for infoblast, UniFi email, eStorage, eBrowse, Internet Security, TM WiFi outlet & Web Hosting.

Customers are advised to make their UniFi bill payments before the scheduled upgrading exercise to ensure that their account is duly updated.

We assure you that no other TM services will be affected during this exercise. Full details on the upgrade exercise is available here

We apologise for any inconvenience caused and thank you for your understanding and patience during this period.

Should you have any queries or require any assistance, please email us at  unifi@tm.com.my

Thank you. 

__________________________________________________________________________________________________

penaiktarafan penting

sistem sokongan khidmat pelanggan unifi tm

Pelanggan yang dihargai,

Dimaklumkan bahawa kami akan menjalankan kerja-kerja menaik taraf sistem sokongan perkhidmatan pelanggan UniFi secara berperingkat-peringkat pada bulan Mac ini. Berikutan skala kerja-kerja penaiktarafan yang agak komprehensif, ianya akan dilaksanakan dalam dua peringkat seperti berikut:

1hb Mac 1, 2013

10.00pm

4hb Mac, 2013

7.00am

Portal MyUniFi
( https://occ.unifi.my/)

Portal MyTM
( https://mytm.tm.com.my)

Pusat UniFi TM

TMpoint/

Wakil Sah TMpoint

Semua perkhidmatan sokongan pelanggan kendiri online berkaitan UniFi seperti pembayaran dan semakan bill serta langganan baru perkhidmatan berkaitan melalui portal MyUniFi dan pendaftaran akaun MyUniFi.

Pemprosesan permohonan baru dan permohonan menaik taraf perkhidmatan pelanggan UniFi.

Pemprosesan aduan dan laporan kerosakan perkhidmatan UniFi.

Penyambungan semula perkhidmatan disebabkan kelewatan bayaran bagi perkhidmatan infoblast, email UniFi, eStorage, eBrowse, Internet Security, lokasi TM WiFi & Web Hosting .

Para pelanggan dinasihatkan untuk membuat pembayaran bil UniFi sebelum tempoh aktiviti penaiktarafan dijalankan untuk memastikan akaun UniFi tuan/puan dapat dikemaskinikan.

Kami ingin memaklumkan bahawa perkhidmatan TM lain tidak akan terjejas sepanjang kerja-kerja penaiktarafan ini dijalankan.Untuk maklumat lanjut, sila rujuk di sini.

Kami memohon maaf di atas segala kesulitan yang dihadapi dan mengucapkan terima kasih atas kerjasama dan kesabaran tuan/puan semasa kerja-kerja penaiktarafan dijalankan.

Sekiranya anda mempunyai sebarang pertanyaan atau memerlukan bantuan, sila e-mel unifi@tm.com.my.

Terima kasih.

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