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Dear Valued Customers,

You are our top priotity and we at Telekom Malaysia Berhad (TM ) remain committed to delivering highest quality service experience to you.

Our customer service representatives are always ready to assist you with any inquiries on UniFi, Streamyx/Business Broadband, voice and other TM services and for any technical support ,our qualified team will guide you with a step-by step troubleshooting to resolve your technical issues.

TM is happy to send our professional technical team to your premise for a comprehensive on-site support. TM will absorb the service restoration cost in the event the fault is within TM's responsibility. Otherwise, a nominal charge of RM53.00 per visit ( inclusive of GST) will be charged and will be reflected in your next bill. The on-site support charges will take effect on 27 September 2016.

In the case that your equipment set is faulty and needs replacement, you may purchase new equipment set at your own cost from TM. Good news for our valued customers! Now, FREE equipment set replacement if you opt for service renewal. Now, that's life made easier.

You can find out more info here​ or contact us here​,tweet us @TMConnects, call TM Customer Service Centre at 100 or visit the nearest TMpoint.

Thank you​

TM - Telekom Malaysia Berhad published this content on 25 August 2016 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 25 August 2016 08:29:01 UTC.

Original documenthttps://www.tm.com.my/OnlineHelp/Announcement/Pages/IMPLEMENTATION-OF-ON-SITE-SUPPORT-CHARGE.aspx

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