Teleperformance : Wins 11 Awards at contact Center World – July 2, 2015

Teleperformance Wins 11 2015 EMEA Top Ranking

Performer Awards at Contact Center World

Teleperformance Portugal, Turkey and Hellas recognized with multiple awards at CCW EMEA event in London

Contact Center World is The Global Association for Contact Center & Customer Engagement Best Practices. Every year, the association evaluates contact center outsourcers and internal contact centers in each world region for best practices, quality and results.

'The recognition by Contact Center World for our strong achievements in the EMEA region is a real honor,' said Yannis Tourcomanis, CEO, Teleperformance CEMEA.'There are hundreds of entries from many top companies in dozens of nations competing for these awards. Only the very best pass an extremely rigorous judging process that utilizes the highest industry standards to determine the winners. The wide scope and sheer quantity of our awards ranges from technology, campaign process and workplace facility design to client partnerships, social media and sustainability. The completeness of this recognition clearly shows Teleperformance supports our clients and our people with great thought and care to ensure we deliver a great customer experience on every interaction.'

Teleperformance Portugal won seven Gold medals for the following categories:
• Best Contact Center - Mega
• Best in Customer Service - Mega
• Best Technology Innovation - Internal Solution (Outsourced)
• Best Outsourcing Partnership
• Best Contact Center Design
• Best Use of Social Media in the Contact Center
• Best Sales Campaign - Inbound or Outbound

'For a number of years, our team has worked very hard to be the very best overall company in Portugal regardless of industry,' said João Cardoso, CEO, Teleperformance Portugal.'This recognition validates our commitment, and I thank Contact Center World, the awards jury and especially our clients and our people for their ongoing faith and trust in Teleperformance.'

Teleperformance Turkey won one Gold and one Bronze medals for the following categories, respectively:
• Best Outbound Campaign
• Best Outsourcing Partnership

Teleperformance Hellas in Greece won one Gold and one Silver medals for the following categories, respectively:
• Best Green Contact Center
• Best Contact Center Design

'These awards reflect the consistently high level of excellence and expertise Teleperformance provides to not just our EMEA clients, but our clients everywhere,' said Paulo César Salles Vasques, CEO, Teleperformance Group.'We're happy to yet again be recognized by Contact Center World because these awards underscore how our teams in Portugal, Turkey and Greece use our universal people strategy as a foundation to build exceptional client partnerships and deliver superb results. I offer warm congratulations to João Cardoso, Engin Utkan and Yannis Tourcomanis and our entire teams in Portugal, Turkey and Greece for their incredible passion and dedication which translates into great contributions for both our clients and our Group.'

Today, Contact Center World has nearly 145,000 corporate members who have joined the association's online community. Regional winners will compete for the overall top global awards in Las Vegas, USA during November of this year. Contact Center World's mission is to provide world-class research, conferences, awards, networking opportunities and information on best practices in the contact center world.

Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2014, it reported consolidated revenue of €2,758 million ($3,665 million, based on
€1 = $1.33).
The Group operates around 135,000 computerized workstations, with more than 182,000 employees across around 270 contact centers in 62 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services.
Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP
For more information:www.teleperformance.com

Follow us: Twitter @teleperformance

PRESS RELATIONS

MARKPFEIFFER
Tel: + 1 801 257 5811
mark.pfeiffer@teleperformance.com

INVESTOR RELATIONS

QUYNGUYEN-NGOC
Tel: + 33 1 53 83 59 87
quy.nguyen@teleperformance.com

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