Telstra Corporation Limited : Telstra expands online service options to better serve customers

Telstra has launched a dedicated customer service presence on Facebook, including a trial release of an industry-first application - My Telstra on Facebook - which provides customers with convenient and secure access to their Telstra products and services.

Telstra Digital Executive Director, Gerd Schenkel, said the new online service will give customers a more convenient way to access and manage their Telstra account, from inside their favourite social network.

"More than half of all Australians are regular Facebook users, so it makes sense to give customers the option of using this channel to monitor their product usage, track their bills and take advantage of our 24x7 Live Chat customer service - all without missing a beat of their online social life.

"The final release is planned for June, with the trial available to the first 1,000 who link their Facebook and Telstra accounts via the new dedicated customer service presence on Facebook."

Mr Schenkel said the dedicated customer service page also meant Telstra customers now have a single destination for support on Facebook.

"Customers will be supported by a dedicated service team 24 hours a day, seven days a week, and we promise a response time to posts of one hour or less."

These enhancements complement recent activity in Telstra Digital's Adelaide based social media team; including extending the hours to 24/7, 365 days a year, in response to increased customer demand.

To access Telstra's dedicated customer service presence on Facebook visit: facebook.com/telstra24x7

Media contact:
Karina Keisler
Mobile: 0419 523 776
Email: media@team.telstra.com

Reference Number: 042/2012