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Tenaga Nasional Bhd : CUSTOMERS IMPRESSED WITH NEW CONCEPT

05/24/2015 | 11:27pm US/Eastern

KUALA LUMPUR: TENAGA Hub is unique, said S.Supramaniam.

"I like the layout because a senior citizen like me can easily move around."

The 75-year-old Public Works Department pensioner told the New Straits Times that he was impressed with the Tenaga Hub, Tenaga Nasional Berhad's new premier outlet at Wisma TNB in USJ 10, Subang Jaya.

The outlet was opened in October last year, providing more than the usual services offered at an outlet of the national electricity utility company. It combines enhanced customer service with interactive information corners.

It was a new concept customer service outlet introduced by TNB as part of a group-wide transformation programme which aims at offering value for money services and creating more informed customers.

TNB is spending RM6 million until 2017 to give a facelift to its four premier customer service outlets (each costing RM1.5 million) in the peninsula. The additional three outlets will be in Kuala Lumpur, Penang and Johor Baru.

Each Tenaga Hub has an e-kiosk, waiting area, discussion area, multi-service counter, floor manager area, merchandise corner, green energy corner, smart IT centre and training room.

Supramaniam explored the smart IT centre at the Hub with a staff member of the outlet guiding him on how to use a tablet and touch screen panel to explore TNB's online services.

"As a senior citizen, I need to catch up with technology to help me settle my utility bills."

Amir Hisham Muhamad Tamrin, 33, was interested in getting more information about generating electricity by installing a solar panel at his home.

"The information about feed-in-tariff is available on an information screen at the renewable energy section."

Amir, a technician, said the green-energy corner, which gives information about energy-efficient products, also helped customers to be more informed and savvy.

"The information can help consumers learn how to choose electricity appliances to save on their bill."

He said youth liked to find ways to have extra income by finding out more about technology in the market.

At the Green Energy Corner, customers can learn how to buy energy- efficient appliances by looking at its star rating and to make comparisons between each equipment's electricity usage.

There is also a renewable energy section at the corner.

Sumathi Rajendran, 36, went to Tenaga Hub to resolve an issue on installing electricity supply at a factory in the Prime Subang Light Industrial Park, where she will be working at.

"I was informed that the electricity could be installed only when the factory started operations."

Sumathi said she did not have to wait for a long time before she could be attended to.

"I was satisfied with the explanation. I'm glad I went to Tenaga Hub to get the clarification."

Daniel Yap Teck Boon, 55, went to ask about a damaged wiring at his home.

He said safety while using electricity was important.

"I would like to know more about ways to settle this problem and to prevent further issues."

Yap said it was not safe for customers to take matters into their own hands when it came to electricity.

"I am happy that there is also safety information on electricity at Tenaga Hub."

Sarimah Ahmad, 48, from Bandar Puteri Puchong, said it was a great way for Tenaga Nasional Bhd to give back to consumers.

"It was thoughtful of it to have this new concept. It is attractive and comfortable."

She said there were many seats for customers.

"This is my first time here and I find this outstanding."

Mohd Nazri Aziz, 40, said he went over to discuss matters related to his electricity bill.

"The concept is good as there are discussion rooms."

Nazri said a personalised service was valued by customers as they appreciated face-to-face interaction.

"We are still conservative in this sense. As a customer, I feel more confident when I can communicate with TNB personnel."

He found the green-energy corner helpful, especially as it gave information on the differences in electricity bills when an inverter air-conditioner was used instead of a no-inverter air-conditioner.

"Electricity usage is an important aspect in a household budget. It is different from getting the information online as customers feel more confident when they get it from the right source."

AT A GLANCE

* EACH premier customer service outlet to cost RM1.5 million

* FOUR Tenaga Hubs to be in operation by 2017

* THE first Tenaga Hub is in operation at Wisma TNB in USJ 10

* FEATURES an e-kiosk, waiting area, discussion area, multi- service counter, floor manager area, merchandise corner, green energy corner, smart IT centre and training room

* E-KIOSK is open 14 hours daily

* 133 KEDAI Tenaga in Peninsular Malaysia will undergo minor improvements

(c) 2015 ProQuest Information and Learning Company; All Rights Reserved., source Newspapers

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