The Charles Schwab Corporation : Schwab Announces Availability of 28 New Workflows for Independent Investment Advisors
06/21/2012| 09:10am US/Eastern
In order to help advisors gain greater efficiency in their business
practices, Charles Schwab announced today that a full library of 28
universal workflows are now available in the Schwab OpenView Workflow
Library™ (Workflow Library) through Schwab Intelligent Technologies. The
new workflows cover critical aspects of managing a successful investment
advisory practice, including lead generation, client onboarding, service
requests and business operations. The new universal workflows, which
complement the customer relationship management (CRM) customized
versions currently available, are free to download for advisors who
custody assets with Schwab Advisor Services. The workflows are
applicable to advisors regardless of which CRM system they use in their
office, and even if they are not using a CRM at all.
"Workflows are essentially actionable roadmaps that guide advisors and
their staff along a consistent and efficient route for common office
tasks," said Neesha Hathi, senior vice president of technology solutions
for Schwab Advisor Services. "We know that technology by itself isn't
enough to help advisors achieve maximum efficiency and scale, it needs
to be married with consistent business practices and processes -- that's
the important role that workflows play."
The Workflow Library, available on SchwabIntelligentTechnologies.com,
also now has an enhanced user interface, which offers a more intuitive
process for helping the advisor to select workflows. Once selected, an
advisor can download workflow instructions customized for their specific
CRM. In addition to the 28 universal workflows, the Workflow Library
already includes five workflows customized for advisors who use Junxure
CRM and five workflows for advisors who use Salesforce CRM. The Workflow
Library was first launched in October 2011 and as of May 31, over 250
advisor firms have downloaded nearly 500 workflows.
Any investment advisor interested in learning more about the value of
using workflows in their practice can download a publicly available
whitepaper - Embedded
Workflows: The missing link in your business practice infrastructure.
About Schwab Intelligent Integration
Schwab Intelligent Integration is a multi-year initiative designed to
increase integration between disparate systems and workflows in
advisors' offices. Schwab OpenView Integrated Office™ is a product of
Schwab Performance Technologies® and includes integration with
Salesforce CRM. Schwab OpenView Gateway™ and the Schwab OpenView
Workflow Library™ are products of Schwab Intelligent Technologies™.
Participating providers in Schwab OpenView Gateway are Junxure,
Microsoft, Salentica, salesforce.com, and Tamarac. More information
about Schwab Intelligent Integration is available at www.schwabintelligenttechnologies.com.
About Charles Schwab
The Charles Schwab Corporation (NYSE: SCHW) is a leading provider of
financial services, with more than 300 offices and 8.7 million active
brokerage accounts, 1.5 million corporate retirement plan participants,
815,000 banking accounts, and $1.76 trillion in client assets. Through
its operating subsidiaries, the company provides a full range of
securities brokerage, banking, money management and financial advisory
services to individual investors and independent investment advisors.
Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC,
and affiliates offer a complete range of investment services and
products including an extensive selection of mutual funds; financial
planning and investment advice; retirement plan and equity compensation
plan services; referrals to independent fee-based investment advisors;
and custodial, operational and trading support for independent,
fee-based investment advisors through Schwab Advisor Services. Its
banking subsidiary, Charles Schwab Bank (member FDIC and an Equal
Housing Lender), provides banking and mortgage services and products.
More information is available at www.schwab.com
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our corporate blog: SchwabTalk
Neesha Hathi is an officer of Schwab Intelligent Technologies and
Charles Schwab Advisor Services.
Schwab Advisor Services™ serves independent investment advisory firms
and includes the custody, trading and support services of Charles Schwab
& Co., Inc., a registered broker-dealer and member SIPC (www.sipc.org).
Independent investment advisors are not owned by, affiliated with or
supervised by Charles Schwab & Co., Inc.
Schwab Intelligent Technologies (SIT), Schwab Performance Technologies
(SPT) and Charles Schwab & Co., Inc. are separate companies affiliated
as subsidiaries of The Charles Schwab Corporation, but their products
and services are independent from each other. SIT and SPT's intelligent
integration solutions integrate data from accounts custodied at Charles
Schwab & Co., Inc.
Participating providers in the Schwab OpenView Gateway are independent
companies that are not affiliated with SIT or any of its affiliates.
They develop interfaces needed for integration of their applications and
tools, which are then subject to validation and pilot before becoming
generally available to advisors. Their participation in Schwab OpenView
Gateway is not a recommendation or endorsement of, or referral to, the
participant by SIT or any of its affiliates. Neither SIT nor any of its
affiliates makes any representation or warranty about information
furnished by any participating provider. Advisors are solely responsible
for evaluating, selecting, and purchasing products and services offered
Jennifer Davis, 415-667-0181
Kerstin Österberg, 718-875-2121
© Business Wire 2012