Log in
Login
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
Settings
Settings
Dynamic quotes 

4-Traders Homepage  >  Equities  >  Nyse  >  Travelers Companies Inc    TRV

Delayed Quote. Delayed  - 07/25 10:02:51 pm
117.45 USD   +0.26%
07/23 TRAVELERS : A.M. Best Affirms Ratings of The Travelers Companies, In..
07/22 TRAVELERS : A.M. Best Affirms Ratings of The Travelers Companies, In..
07/22DJTRAVELERS : Finance Watch -- WSJ
SummaryQuotesChartsNewsAnalysisCalendarCompanyFinancialsConsensusRevisions 
News SummaryMost relevantAll newsSector news 

The Travelers Companies, Inc. : Travelers Loses Customers, Promises It's All According To Plan

share with twitter share with LinkedIn share with facebook
share via e-mail
0
04/19/2012 | 09:30pm CEST
   By Erik Holm 
   Of  
 

Travelers Cos. (TRV) told investors Thursday it is selling less new coverage and hanging onto fewer of its existing customers as it continues to raise prices. And that means everything is going according to plan.

The customers the insurer has been losing in its business-insurance segment, in many cases, have been the ones that were the least profitable, according to Travelers Chief Operating Officer Brian MacLean. The company's effort to raise rates on those clients has driven some into the arms of competitors that are offering the coverage at prices that would have resulted in poor returns for Travelers, he said.

Investors applauded the news along with company's quarterly results Thursday, sending shares up 4.7% to $62.24 by mid-afternoon. The shares now stand at a nearly one-year high.

Travelers has been pushing through the price increases for over a year, partly in response to a rise in natural disasters and a decline in interest rates that have damped returns in its investment portfolio. The price hikes it has reported to investors have frequently outpaced the industry averages compiled by a variety of surveys.

In the first quarter, returning business-insurance customers saw premiums rise by 9% on average. Mid-sized businesses faced an 11% increase, the most since 2003.

That resulted in a 22% decline in new business and caused client retention to fall to 79% from 84% in last year's first quarter. Travelers had long cautioned that retention rates in the mid-eighties weren't sustainable.

"We are very comfortable with this volume and profitability trade-off," MacLean said on a conference call with analysts and investors after the company released first-quarter results. "If we're retaining our best business and retention is softening in the weaker business because we can't get the price increases we think we need, we're going to be perfectly fine with that."

MacLean characterized the 79% retention rate as "solid." In last year's fourth quarter, the rate was 78%.

"It's an active decision" to take actions that push down the number of returning customers, Chief Executive Jay Fishman said. "It's not a passive reaction."

Josh Stirling, an insurance analyst at Sanford C. Bernstein & Co., said he was "impressed" with the company's aggressiveness at raising prices and its "chasing away" of undesirable customers. The company has the expertise and data to "make reliably intelligent underwriting decisions," he said in a note to clients.

Travelers has also been raising rates at a smaller unit that sells coverage to consumers. In that segment, renewal premiums for auto insurance sold through agents rose 4% in the first quarter while the segment that includes home insurance saw 10% increases. The company said it was raising deductibles on its home-insurance policies and still working with state regulators to raise rates further in several states in response to "the potential for continued unusual weather patterns."

Travelers said the number of drivers with auto policies purchased through agents declined 1%. Home-insurance policies-in-force also "decreased slightly" from last year's first quarter. New-business volumes decreased in both lines of business.

-By Erik Holm, Dow Jones Newswires; 212-416-2892; erik.holm@dowjones.com

share with twitter share with LinkedIn share with facebook
share via e-mail
0
Latest news on TRAVELERS COMPANIES INC
07/23 TRAVELERS : A.M. Best Affirms Ratings of The Travelers Companies, Inc. and Its S..
07/22 TRAVELERS : A.M. Best Affirms Ratings of The Travelers Companies, Inc. and Its S..
07/22DJTRAVELERS : Finance Watch -- WSJ
07/21 TRAVELERS : Provides Team Rubicon $1 Million Grant to Fund Disaster Response Tra..
07/21 BRIEF : Travelers Earnings Drop By 18 Percent For Second Quarter
07/21DJTRAVELERS : Correction to Travelers Earning Story
07/21DJTRAVELERS : Operating Earnings Fall on Catastrophe Losses -- 2nd Update
07/21DJTravelers Operating Earnings Fall
07/21DJTRAVELERS : Operating Earnings Fall 19% -- Update
07/21DJTRAVELERS : Operating Earnings Fall 19%
More news
Sector news : Property & Casualty Insurance - NEC
07/25DJAMERICAN FINANCIAL : Reaches Deal to Acquire National Interstate Stake
07/21 U.S. CEOs back board diversity, GAAP adherence in reform push
07/21DJTravelers Operating Earnings Fall
07/20 Smart cars could nudge insurers on to hard shoulder
07/15 Samsung Electronics seeks stake in China electric carmaker BYD
More sector news : Property & Casualty Insurance - NEC
News from SeekingAlpha
07/22 A FLIGHT TO SAFETY : 10 July Dogs With 5%+ Yields & The Cash To Pay 'Em
07/21 Travelers Companies' (TRV) CEO Alan Schnitzer on Q2 2016 Results - Earnings C..
07/21 TRAVELERS : Is There Anything Better?
07/21 The Travelers Companies, Inc. 2016 Q2 - Results - Earnings Call Slides
07/21 10 Most Undervalued Companies For The Defensive Investor - July 2016
Advertisement
Financials ($)
Sales 2016 25 118 M
EBIT 2016 2 804 M
Net income 2016 2 808 M
Debt 2016 -
Yield 2016 2,25%
P/E ratio 2016 12,24
P/E ratio 2017 11,71
Capi. / Sales 2016 1,34x
Capi. / Sales 2017 1,31x
Capitalization 33 772 M
More Financials
Chart TRAVELERS COMPANIES INC
Duration : Period :
Travelers Companies Inc Technical Analysis Chart | TRV | US89417E1091 | 4-Traders
Full-screen chart
Technical analysis trends TRAVELERS COMPANI...
Short TermMid-TermLong Term
TrendsBullishBullishBullish
Technical analysis
Income Statement Evolution
More Financials
Consensus
Sell
Buy
Mean consensus HOLD
Number of Analysts 25
Average target price 114 $
Spread / Average Target -2,6%
Consensus details
EPS Revisions
More Estimates Revisions
Managers
NameTitle
Alan D. Schnitzer Chief Executive Officer & Director
Brian William MacLean President & Chief Operating Officer
Jay Steven Fishman Executive Chairman
Jay S. Benet Vice Chairman & Chief Financial Officer
Madelyn Lankton Chief Information Officer & Executive VP
More about the company
Sector and Competitors
1st jan.Capitalization (M$)
TRAVELERS COMPANIES IN..3.80%33 772
BERKSHIRE HATHAWAY INC..9.61%356 447
TOKIO MARINE HOLDINGS ..-16.41%27 834
ALLSTATE CORP11.45%25 906
SAMPO OYJ-20.09%23 035
MS&AD INSURANCE GROUP ..-16.95%17 215
More Results