United Parcel Service : UPS Partners with 7-Eleven to Enhance Customer Service at Select Shell Stations

Singapore, December 16, 2014

Provides alternative package pickup locations in 20 Shell stations island-wide

UPS (NYSE: UPS) today announced an exclusive partnership with 7-Eleven that will see twenty of its outlets at Shell petrol stations across Singapore serve as Alternative Delivery Locations (ADL) for UPS packages. The service is available with immediate effect.

This enhanced service was driven by the growth in e-commerce and online, cross-border transactions as well as the need to offer customers in Singapore greater control over their shipments by providing them secure and convenient delivery alternatives.

"The online shopping market in Singapore is projected to reach SG$4.4 billion by 20151, and our customers have raised concerns about not being available to sign off on their purchases when they arrive," said Ingrid Sidiadinoto, Managing Director, UPS Singapore. "We are excited to partner with Shell and 7-Eleven to help raise the bar on customer service, giving customers greater control over their e-commerce shipments while offering them a secure and quick option to retrieve their packages."

The new solution offers customers the flexibility of collecting packages coming from selected online retailers, at the closest participating Shell ADL, if they are not available when UPS makes the first delivery attempt. With 7-Eleven operating 24 hours a day, 7 days a week, the 20 strategically-located outlets participating in the initiative would allow customers to retrieve their packages from a secure and staffed location at their convenience.

 In addition to the 7-Eleven partnership, Shell will also be fueling UPS's 100-strong Singapore delivery fleet with Shell Diesel and Shell FuelSave, which help UPS to reduce harmful emissions and its carbon footprint in Singapore.

"7-Eleven stores at Shell stations have always offered customers much more than fuel top-ups. This partnership with UPS is a great example of our collaborative approach in finding new ways to make our customers' lives easier. We look forward to welcoming UPS customers to our 20 ADL stations at any time of the day, and assisting them in retrieving their online purchases," said Leong Chee Hoe, Regional Key Account Manager East for Commercial Fleet, Shell Singapore.

For a full list of participating Shell outlets, please refer to the Appendix. 

About Shell Companies in Singapore

Shell has been in Singapore since 1891, when it acquired land and set up an oil storage installation on Pulau Bukom.  Today, Shell continues to be a major player in the energy and petrochemicals sector, in areas such as manufacturing, trading, chemicals, retail, aviation, marine, bitumen and lubricants.  In October 2014, the Singapore government honoured Royal Dutch Shell's long term contribution to the economy and the people of this city-state with the Honorary Partner in Progress Award, created in 2013 and is the highest accolade of its kind that the Singapore government has given to a company. 

About 7-Eleven

7-Eleven is a member of Dairy Farm International, operating under the license from U.S based 7-Eleven. It has an extensive network of 500 stores and growing. 7-Eleven is now the store of choice, not just for convenience needs but a wide range of lifestyle needs such as exclusive snacks, beverages, meals-on-the-go, top-ups and bill payment services, online shopping collection and courier services.

Appendix: Alternate Delivery Locations in Singapore

1 PayPal Online and Mobile Shopping Insights Study

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