United States Cellular : Company Statement on the Samsung Galaxy Note7 Recall

Company Statement on the Samsung Galaxy Note7 Recall

10/14/2016
Samsung has announced an expanded voluntary recall on all original and replacement Galaxy Note7 devices sold or exchanged in the United States in cooperation with the U.S. Consumer Product Safety Commission and in partnership with carriers and retailers. Since the affected devices can overheat and pose a safety risk, Samsung is asking consumers with a Galaxy Note7 to power it down and contact the carrier or retail outlet where they purchased their device.

With the safety of our customers top of mind, U.S. Cellular has ended sales of all Samsung Galaxy Note7 devices. Any U.S. Cellular customer who has a Galaxy Note7 should exchange it for any other device at a U.S. Cellular store or return it for a full refund.

As a gesture of goodwill, U.S. Cellular provided all of its Note7 customers with a $25 bill credit when the initial recall was announced. At this time, customers who return any Note7 and exchange it for a different Samsung smartphone will receive an additional $75 bill credit. To inform customers to return their devices, we are sending SMS messages and mailed letters to all of our Note7 customers.

U.S. Cellular customers who have questions regarding their Note7 device can contact their local U.S. Cellular store or call Customer Service at 1-888-944-9400.