US Airways Group, Inc. : Above and Beyond Acts Earn US Airways Employees $260,000
02/15/2012| 11:08am US/Eastern
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TEMPE, Ariz., Feb. 15, 2012 /PRNewswire via COMTEX/ --When a
Phoenix-based US Airways (NYSE: LCC) Club
representative went out of her way to reaccommodate a
customer on another flight, she never thought it would mean
an extra $10,000in her paycheck. Her actions so
impressed the customer that he submitted an "Above and
Beyond" coupon, which entered the employee into a
drawing to win a portion of the $260,000that US
Airways gives away each quarter at its "Above and
Beyond" drawing. Nine additional employees in the fourth
quarter also received $10,000each for their
noteworthy acts.
The "Above & Beyond" program recognizes those US
Airways employees who provide exceptional service that
"wows" the airline's customers. The program
allows US Airways' most frequent flyers (Dividend Miles
Silver, Platinum, Gold and Chairman's Preferred members)
and its employees at the manager level and above to submit
coupons recognizing employees for providing outstanding
customer service in the air and on the ground. All coupons
received from customers are entered in a drawing and each
quarter US Airways awards:
-
10 employees $10,000each;
-
100 employees $1,000each; and
-
250 employees $250each.
"Our 32,000 employees work hard to ensure we run a great
airline for our customers," said US Airways'
Chairman and CEO Doug Parker. "On numerous
occasions, our employees go above and beyond to help make our
customers' experiences positive. Our Above & Beyond
program helps us recognize exceptional customer service
publicly and also provides a cash component so those who win
can do something equally 'above and beyond' for
themselves and their families."
Since launching the program in 2006, the airline has received
more than 250,000 A&B coupons and has awarded nearly $6
millionto more than 8,000 employees. US Airways
congratulates the following fourth quarter
$10Krecipients:
-
Phoenixsales representative: "Exceeded
sales goal with a client renewal."
-
Pittsburghfleet service agent: "Thanks
for a great year."
-
Winston-Salemreservations agent: "Great
customer service!"
-
San Diegoairport customer service agent:
"Thank you for going above and beyond."
-
Phoenixclub representative: "Was awesome
with reaccommodation to a different airport and kept me
laughing with her personality."
-
Winston-Salemreservations agent: "Was
very helpful in changing my reservation."
-
Winston-Salemreservations agent: "Thank
you for going above and beyond."
-
Charlottecustomer service supervisor:
"Thank you for going above and beyond with a large
group issue."
-
Miamiairport customer service agent:
"Thank you for your assistance with a challenging
day."
-
Lynchburg, Va.customer service supervisor:
"Worked all day during a challenging time."
About US Airways
US Airways, along with US Airways Shuttle and US Airways
Express, operates more than 3,000 flights per day and serves
more than 200 communities in the U.S., Canada,
Mexico, Europe, the Middle
East, the Caribbean, Central and
South America. The airline employs more than
32,000 aviation professionals worldwide and is a member of
the Star Alliance network, which offers its customers more
than 21,000 daily flights to 1,290 airports in 189 countries.
Together with its US Airways Express partners, the airline
serves approximately 80 million passengers each year and
operates hubs in Charlotte, N.C.,
Philadelphiaand Phoenix, and a
focus city in Washington, D.C.at Ronald Reagan
Washington National Airport. US Airways was the only airline
included as one of the 50 best companies to work for in the
U.S. by LATINA Style magazine's 50 Report for 2010 and
2011. For six years in a row, the airline also earned a 100
percent rating on the Human Rights Campaign Corporate
Equality index. The Corporate Equality index is a leading
indicator of companies' attitudes and policies toward
lesbian, gay, bisexual and transgender employees and
customers. US Airways also ranked #1 among its competing
hub-and-spoke network carriers for 2010 performance as rated
by the Wichita State University/Purdue
UniversityAirline Quality Rating (AQR). For more
company information visit usairways.com, follow on Twitter
@USAirways or at Facebook.com/USAirways. (LCCG)
-Fly With US-
SOURCE US Airways
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