US Airways Group, Inc. : US Airways Employees Deliver Outstanding Operations for Customers
01/05/2012| 08:53am US/Eastern
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December 2011were treated to the airline's
best-ever fourth quarter operational performance. In
addition, US Airways finished the year with an outstanding
operational performance, including the Company's best
December in on-time, completion factor, baggage handling and
departure performance during the busy holiday travel season.
Several factors contributed to the performance, including
extensive planning for heavier-than-usual numbers of
passengers, a focus on making sure flights departed on time,
good weather, and, most notably, a "can-do"
attitude from the airline's employees, who took care of
more than two million customers who flew with US Airways
between Dec. 22 and Jan. 1.
"Our performance during the often-challenging holiday
travel season helped to make the holidays joyful and
stress-free for more than two million people who traveled
with us during this time," said US Airways'
Executive Vice President and Chief Operating Officer,
Robert Isom. "Such an accomplishment would
not have been possible without the hard work of all 32,000 US
Airways employees or the support from our Express partners,
which ran equally impressive operations that beat previous
seasons."
From Dec. 22 through Jan. 1, US Airways'
mainline flights set a new completion record for the airline
with 99.6 percent of scheduled flights completing their
mission. These flights arrived on-time (within 14 minutes of
schedule) 86.5 percent of the time while averaging an 83.9
percent load factor (seats occupied). Bags were another
success story with only 2.77 mishandled bags per 1,000
enplanements. Additionally, the airline saw a 60 percent
decrease in the number of calls from customers to its
reservations center help desks compared with the same
timeframe in 2010. Employees at US Airways' help desks
assist customers whose travel plans have been disrupted.
The airline's performance during the holiday travel
season caps off its best fourth quarter operational
performance in on-time arrivals, departures, completion
factor and baggage handling. From October through
December 2011, both US Airways and US Airways
Express partners cancelled fewer flights and mainline arrived
on-time more often than any other quarter for the year and
more than any other fourth quarter in the airline's
history. During this time US Airways also achieved three days
with zero mainline flight cancellations, or 100 percent
completion factor. Highlights of the fourth quarter include a
mainline completion factor of 99.4 percent and on-time
arrival performance of 86.4 percent.
About US Airways
US Airways, along with US Airways Shuttle and US Airways
Express, operates more than 3,000 flights per day and serves
more than 200 communities in the U.S., Canada,
Mexico, Europe, the Middle
East, the Caribbean, Central and
South America. The airline employs more than
32,000 aviation professionals worldwide and is a member of
the Star Alliance network, which offers its customers more
than 21,000 daily flights to 1,290 airports in 189 countries.
Together with its US Airways Express partners, the airline
serves approximately 80 million passengers each year and
operates hubs in Charlotte, N.C.,
Philadelphiaand Phoenix, and a
focus city in Washington, D.C.at Ronald Reagan
Washington National Airport. US Airways was the only airline
included as one of the 50 best companies to work for in the
U.S. by LATINA Style magazine's 50 Report for 2010 and
2011. For six years in a row, the airline also earned a 100
percent rating on the Human Rights Campaign Corporate
Equality index. The Corporate Equality index is a leading
indicator of companies' attitudes and policies toward
lesbian, gay, bisexual and transgender employees and
customers. US Airways also ranked #1 among its competing
hub-and-spoke network carriers for 2010 performance as rated
by the Wichita State University/Purdue
UniversityAirline Quality Rating (AQR). For more
company information visit usairways.com, follow on Twitter
@USAirways or at Facebook.com/USAirways. (LCCG)
-Fly With US-
SOURCE US Airways
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