USU Software : self-service application awarded integration certification by ServiceNow
October 19, 2017 at 05:40 am EDT
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DGAP-News: USU Software AG / Key word(s): Miscellaneous
USU self-service application awarded integration certification by ServiceNow
19.10.2017 / 11:34
The issuer is solely responsible for the content of this announcement.
Möglingen, Wednesday, October 19, 2017 - KCenter USU's self-service solution Smart Link was awarded certification by ServiceNow. The certificate confirms that Smart Link has successfully passed a series of defined tests focusing on integration, interoperability, security, and performance. In addition, the certification also ensures ServiceNow best practices are used for configuring and implementing the USU application.
Smart Link is an intelligent self-service solution that pools all IT-related information and functions for users in a single channel - from service requests and incidents to general questions about IT. Existing systems such as IT ticketing systems, service-request applications, and document repositories are supplemented, not replaced. Smart Link draws on the idea of service automation and unites all self-service offerings in one interface: on desktops, notebooks, tablets, and smartphones. Integration of Smart Link into version 1.3 enables customers to create tickets for ServiceNow and review information about tickets that have already been created.
"Smart Link now provides customers with a straightforward, central point of access for IT support using ServiceNow technology as part a customer's service management. It's proven that tickets are reduced and productivity increases in IT support, " says Sven Kolb, Managing Director of USU AG. "We are really pleased to be offering even greater value with our certified solution."
KCenter USU is presenting its portfolio of professional knowledge-management and self-service solutions for IT services at FUSION 17, one of the largest ITSM events in the world, from October 31 to November 3 in Orlando, Florida.
Smart Link from USU is available in the ServiceNow store.
Contact:
USU Software AG
Corporate Communications
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 - 48 67 440
Fax: +49 (0) 71 41 - 48 67 909
E-Mail: t.gerick@usu-software.de
19.10.2017 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. The issuer is solely responsible for the content of this announcement.
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Language:
English
Company:
USU Software AG
Spitalhof
71696 Möglingen
Germany
Phone:
+49 (0)7141 4867-0
Fax:
+49 (0)7141 4867-200
E-mail:
info@usu-software.de
Internet:
www.usu-software.de
ISIN:
DE000A0BVU28
WKN:
A0BVU2
Listed:
Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Munich, Stuttgart, Tradegate Exchange
USU Software AG is a Germany-based company that develops and markets end-to-end software solutions. It operates through two sectors: Product Business and Service Business. The Product Business sector includes products and services in the areas of infrastructure management, software license management, service/change management, finance management, process management and knowledge management. The Service Business sector encompasses consulting services for Information Technology (IT) projects and individual application development. The Company has subsidiaries in Germany, Switzerland, the Czech Republic, Austria and the United States, such as unitB technology GmbH and SecurIntegration GmbH. Its customers operate mainly in the field of financial services, telecommunications, the automotive industry, consumer goods, services and trade, as well as the public sector.
USU SOFTWARE AG 
