MELVILLE, NY and SUNNYVALE, CA--(Marketwired - Jun 10, 2014) - KANA® Software, A Verint® Company (
On Wednesday, June 11 at 9:15 a.m. PT, KANA's senior director of product marketing, Scott Hays, will join Vistaprint's Ali Ghedria, CARE operations manager for professional marketing products leader, in a keynote session titled "Vistaprint Makes Customer Advocacy, Relationships and Engagement (CARE) a Strategic Priority." The presentation will detail how Vistaprint, with support from KANA, continues to optimize its customer engagement journey. Attendees will learn strategies for empowering the workforce to deliver exceptional customer experiences.
Vistaprint empowers more than 16 million micro businesses and consumers annually with affordable professional marketing products and services. The Verint solution has helped Vistaprint enable its agents -- located across five contact centers -- with a single view of interactions. The result is a significantly improved customer experience. Vistaprint's deployment of the KANA unified desktop application supports five languages via phone, email and web chat channels.
During the conference at booth #44, KANA will exhibit customer engagement optimization solutions and share how this strategy helps organizations optimize the workforce, enhance business processes and enrich customer interactions to transform customer journeys and achieve key business objectives.
The KANA Enterprise omnichannel customer service suite also has been named a "Best Technology Solution Provider" finalist in the Call Center Week Excellence Awards program, and will be recognized during the ceremony on Wednesday, June 11.
About KANA
KANA®, A Verint® Company, is a leading provider of cloud and on-premises customer service solutions. KANA helps global organizations -- including many of the Fortune 500, mid-market businesses and public sector agencies -- optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.
About Verint Systems Inc.
Verint® (
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2014 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2014 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.