Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
Settings
Settings
Dynamic quotes 
OFFON

4-Traders Homepage  >  Equities  >  Nasdaq  >  Verint Systems Inc.    VRNT

SummaryQuotesChartsNewsAnalysisCalendarCompanyFinancialsConsensusRevisions 
News SummaryMost relevantAll newsSector newsTweets 

Verint Systems Inc. : China Pacific Insurance Company Benefits from Addition of Impact 360 Speech Analytics Software from Verint

share with twitter share with LinkedIn share with facebook
share via e-mail
0
01/30/2013 | 02:35pm CET

Leading Insurance Organization Leverages Voice of the Customer Insights to Identify and Respond to Underlying Drivers Prompting Calls Into the Contact Center

Verint® Systems Inc. (NASDAQ: VRNT) today announced that China Pacific Insurance Company (CPIC), one of China's largest insurance companies, has deployed its Impact 360® Speech Analytics? software across the organization's Shanghai contact center location. With a focus on proactively identifying and responding to the root causes prompting customer calls into its center, CPIC takes a pointed approach to service quality and customer satisfaction.

Established in 1991, CPIC--China Pacific Insurance (Group) Co., Ltd.--offers a sales and services network covering many parts of China. The company selected Impact 360 Speech Analytics to complement its existing use of call recording technology from Verint, and in doing so, has gained the ability to pinpoint cost drivers, trends and opportunities, as well as better understand how its products and services are perceived in the market.

"Verint Impact 360 Speech Analytics is accelerating the rate in which we're able to identify and take action on the processes that impact customer satisfaction and quality. It also has enabled us to consistently improve the quality of our customer satisfaction programs," says a representative from CPIC. "Our goal is to be the leader in customer service within China's insurance industry, so working with a trusted advisor, innovator and visionary was a must. We've had a great experience using the Impact 360 Recording? software, so Verint became the logical choice for us as we took our investment to the next level with speech analytics."

Impact 360 Speech Analytics, which CPIC implemented in March 2012, is designed to help global organizations gain insight from recorded calls in order to deliver a better customer experience; improve products, services and supporting business processes; and streamline costs. Designed to help understand customer behavior by automatically categorizing and analyzing call content, the software can tell users why customers call, reveal the root causes of customer perceptions and high call volumes, and identify market threats and opportunities. This information can then be used to provide high-value intelligence across the enterprise--from contact center through to executives.

About Verint Enterprise Intelligence Solutions

Verint® Enterprise Intelligence Solutions? help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360® Workforce Optimization? suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems Inc.

Verint® (NASDAQ: VRNT) is the global leader in Actionable Intelligence® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions? and Security Intelligence Solutions? helps worldwide organizations capture and analyze complex, underused information sources--such as voice, video and unstructured text--to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Systems
Industry Information
Candace Flynn, 303-254-7152
candace.flynn@verint.com
or
Verint Systems Inc.
Investor Relations
Alan Roden, 631-962-9304
alan.roden@verint.com


© Business Wire 2013
share with twitter share with LinkedIn share with facebook
share via e-mail
0
Latest news on VERINT SYSTEMS INC.
02/17 VERINT : Content Guru to deliver Verint solutions in the cloud
02/17 VERINT : Partners with Frontline to Expand Customer Engagement Solutions Across ..
02/16 VERINT : Named to 2017 CRM Watchlist
02/15 VERINT : Partners with Frontline to Expand Customer Engagement Solutions Across ..
02/15 VERINT : Partners with Frontline to Expand Customer Engagement Solutions Across ..
02/13 VERINT : Leading Insurance Company in Southeast Asia to Deploy Verint Customer E..
02/13 VERINT : Australian Contact Centre Spend Breaks the Half Billion Dollar Mark in ..
02/10 VERINT : Content Guru Partners to Deliver Verint Solutions in the Cloud
02/09 VERINT : Leading Insurance Company in Southeast Asia to Deploy Verint Customer E..
02/01 VERINT : Receives New Homeland Security Technology Innovation Award
More news
Sector news : IT Services & Consulting - NEC
02/22 INTERNATIONAL BUSINESS MACHINES : Northern Trust uses blockchain for private equ..
02/16 European shares retreat after seven sessions of gains, Cobham plunges
02/16DJVisa Wants Your Car to Pay for Gas at the Pump
02/14DJINTERNATIONAL BUSINESS MACHINES : IBM Chief Defends Trump Administration Advisor..
02/09 Sapient-related charge tips Publicis into loss before CEO switch
More sector news : IT Services & Consulting - NEC
News from SeekingAlpha
02/10 Goldman Sachs initiates Verint Systems at Buy
01/12 Verint Systems (VRNT) Presents At 19th Annual Needham Growth Conference
2016 Verint Systems (VRNT) presents at Imperial Capital Security Investor Conferen..
2016 TECHNOLOGY - TOP 5 GAINERS / LOSERS : 00 pm
2016 Verint Systems off focus list at J.P. Morgan
Advertisement
Financials ($)
Sales 2017 1 067 M
EBIT 2017 199 M
Net income 2017 -10,7 M
Debt 2017 365 M
Yield 2017 -
P/E ratio 2017 -
P/E ratio 2018 69,16
EV / Sales 2017 2,54x
EV / Sales 2018 2,27x
Capitalization 2 344 M
More Financials
Chart VERINT SYSTEMS INC.
Duration : Period :
Verint Systems Inc. Technical Analysis Chart | VRNT | US92343X1000 | 4-Traders
Full-screen chart
Technical analysis trends VERINT SYSTEMS INC.
Short TermMid-TermLong Term
TrendsBullishBullishNeutral
Technical analysis
Income Statement Evolution
More Financials
Consensus
Sell
Buy
Mean consensus OUTPERFORM
Number of Analysts 8
Average target price 40,1 $
Spread / Average Target 7,3%
Consensus details
EPS Revisions
More Estimates Revisions
Managers
NameTitle
Daniel Bodner President, Chief Executive Officer & Director
Victor A. DeMarines Chairman
Douglas E. Robinson Chief Financial Officer
Larry F. Myers Independent Director
Howard Safir Independent Director
More about the company
Sector and Competitors
1st jan.Capitalization (M$)
VERINT SYSTEMS INC.6.81%2 344
ACCENTURE PLC4.34%79 604
TATA CONSULTANCY SERVI..1.83%73 363
NETEASE INC (ADR)41.20%39 608
VMWARE, INC.16.55%37 345
COGNIZANT TECHNOLOGY S..4.85%35 887
More Results