Verint Systems Inc. : Customer and Industry Experts Cite Verint Leadership Position in Customer-Centric Workforce Optimization

Customers Win Leading Analyst Firm's 2012 Voice of the Customer Awards with Support from Verint Software

Company Named "Hot" Vendor and WFO Market Share Leader in Multiple Segments

Verint^® Systems Inc. (NASDAQ: VRNT) today announced that two of its customers, which deployed the Vovici^™ Enterprise Feedback Management^™ solution, have received Forrester's 2012 "Voice of the Customer Award." These customer wins complement Verint's top "Hot" Vendor status with Ventana Research and market share leadership and innovation as reported in recent reports from Ovum and DMG Consulting LLC. The recognitions reinforce the tangible return on investment (ROI) and business value customers worldwide continue to receive from Verint software and services.

Customers Drive Industry Best Practices in Voice of the Customer

As the market continues to evolve, industry analysts are covering the technology investments global organizations are making to further heighten the customer experience. In the May 2012 report titled "Realtime Decisioning Engines in Customer Care," Keith Dawson, principal analyst with Ovum, shares that "key vendors of workforce optimization tools are already starting to pivot their product offerings in this direction." He notes that "Verint has developed tools for analyzing customer sentiment and intention" and refers to its significant acquisition of innovative analytics company Vovici. Says Dawson: "This will expand workforce optimization to include capabilities for listening to the voice of the customer. In order to take advantage of this development, enterprises and their contact centers need information about agents, customers and interactions."

This evolving customer-centric workforce optimization (WFO) was showcased in the results that two of Verint's customers have achieved leveraging its solutions. Standing out among some 40 award nominations, these organizations were recognized by Forrester for their ability to analyze insights from surveys, social media and employee listening posts to identify opportunities to simplify processes and remove customer, partner and employee pain points.

Verint Receives Top "Hot" Vendor Honor for Agent Performance Management

In addition to Verint customers, industry experts are also espousing the evolving customer-centric WFO market. Ventana Research has ranked Verint as the top software vendor in its new 2012 Value Index for Agent Performance Management. The Ventana Research Value Index examines the maturity of software vendors and their products, providing a baseline of knowledge that organizations may use when aligning business and IT to manage and improve agent performance.

"Based on our research and verifiable facts, Ventana determines which technology vendors earn the highest rating for product delivery and buyer value," says Richard Snow, vice president and research director of customer and contact management, Ventana Research. "We use a best practices-based methodology, including a detailed review of product functionality and effectiveness of vendor support for the buying process and customer assurance. On the basis of this research, we congratulate Verint for its well-earned title of Hot Vendor."

Ventana Research's Value Index for Agent Performance Management assesses how well a vendor's offerings meet buyers' requirements for software that enables and supports agent performance management. The index evaluates software in five product-related categories (usability, manageability, reliability, capability and adaptability), and two customer assurance categories (vendor validation and total cost of ownership/return on investment). In creating the index, the firm considered a number of product capabilities, including call recording, quality monitoring, workforce management, training, coaching and analytics.

New Market Research Puts Verint Market Share Ahead by Double Digits

The new "2012 Workforce Optimization Market Share Report" from DMG Consulting LLC demonstrates why customers continue to invest in Verint's solutions. The company holds the lead position in worldwide revenue and market share in many categories, including WFO and recording solutions, quality assurance/management, voice recording, non-contact center recording and TDM recording.

Designed to help end users make the right technology and vendor selection for their contact center, the firm reviewed 26 leaders and contenders, providing a complete overview of the offerings available in the market. The report explores trends that are converging and having a major impact on the WFO market, including new analytics capabilities, the rise of social media as a customer service channel, the availability of cloud-based WFO solutions--of which the report cites Verint as a leader--and the growing adoption of WFO in back-office operating groups.

About Verint Enterprise Intelligence Solutions

Verint^® Enterprise Intelligence Solutions^™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360^® Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

About Verint Systems Inc.

Verint^® (NASDAQ: VRNT) is the global leader in Actionable Intelligence^® solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions^™ helps worldwide organizations capture and analyze complex, underused information sources--such as voice, video and unstructured text--to enable more timely, effective decisions. More than 10,000 organizations in 150 countries, including over 85 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in N.Y. and a member of the Russell 3000 Index, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2012 and our Quarterly Report on Form 10-Q for the quarter ended April 30, 2012, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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Verint Systems
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Candace Flynn, 303-254-7152
candace.flynn@verint.com
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Verint Systems Inc.
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Alan Roden, 631-962-9304
alan.roden@verint.com

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