Verint Systems Inc. : Southern States Uncovers Loyalty Drivers with Vovici
04/17/2012| 09:05am US/Eastern
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A Leading Agricultural Co-op Tracks Customer Journey and Uses the
Voice of Its Customers to Make Strategic Decisions
Vovici™,
a Verint® Systems (NASDAQ: VRNT) company and leading provider
of Voice of the Customer and enterprise feedback management (EFM)
solutions, today announced that Southern
States Cooperative selected and
implemented its EFM solution in December 2011 to collect feedback on
customer loyalty.
Southern States is a Richmond, Virginia-based farm supply and service
cooperative. Founded in 1923, it now has more than 300,000
farmer-members. As one of the nation's largest agricultural
cooperatives, it provides a wide range of farm inputs, including
fertilizer, seed, livestock feed, pet food, animal health supplies and
petroleum products, as well as other items for the farm and home. The
cooperative serves its members and non-member customers through more
than 1,200 retail outlets in 23 states.
"Our executive team introduced a company-wide initiative to become a
more customer-centric organization," shares Greg Bucko, manager of
customer insights for Southern States. "We quickly determined the first
and best step was to invest in a Voice of the Customer platform that
could systematically collect and analyze consumer insights and feedback,
enabling us to make informed decisions to prioritize and drive our
future plans."
"When researching the range of vendors, we knew very early on that we
needed much more than just survey software. The collective solution we
invested in needed to handle intricate consumer feedback across the
organization," adds Bucko. "Our ongoing goal is to continue to grow,
engage customers and build loyalty, and we see Vovici as a great
long-term partner that can provide best practices and overall experience
to help ensure we maximize our investment in order to meet both our
business and members' objectives. Without a doubt, Vovici has the best
product and support services that we believe will arm us with the
insight we need, while saving us time and money in the long run."
Vovici solutions are designed to help improve satisfaction and brand
loyalty by helping organizations collaborate with customers through
surveys and online communities to uncover sentiment, satisfaction and
loyalty. Knowledge and insight are the foundations for companies to
inspire action and drive accountability.
"Many prospects begin the review process of enterprise feedback
management solutions based on executive mandates to increase customer
loyalty," says Dave Capuano, vice president of marketing, Vovici. "It's
important to recognize, as companies move through this process, that it
takes a compilation of programs--such as building a customer journey map,
setting up listening posts and deploying surveys--to truly capture the
voice of the customer and allow organizations to take action."
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and
Voice of the Customer software, which serve as strategic enterprise
assets for increasing customer satisfaction and loyalty, enhancing
products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its
extensive portfolio of Enterprise Intelligence Solutions™ and
Security Intelligence Solutions™ helps worldwide
organizations capture and analyze complex, underused information
sources--such as voice, video and unstructured text--to enable more
timely, effective decisions. More than 10,000 organizations in 150
countries, including over 85 percent of the Fortune 100, use Verint
solutions to improve enterprise performance and make the world a safer
place. Headquartered in N.Y. and a member of the Russell 3000 Index,
Verint has offices worldwide and an extensive global partner network.
Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and other filings we make with the SEC. The
forward-looking statements contained in this press release are made as
of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide
reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
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Vovici
Alison Guzzio
Public Relations
610-925-2761
aguzzio@vovici.com
© Business Wire 2012
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