Verint Systems Inc. : Verint Extends Mobile Strategy with Vovici Offline Surveys for iOS Mobile Devices
06/27/2012| 08:35am US/Eastern

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New Capabilities Further Differentiate Industry's Leading Voice of
the Customer Analytics Portfolio
Enhancements to Help Organizations Use the Voice of Their Customers
to Drive Operational Excellence
Verint®
Systems Inc. (NASDAQ: VRNT) today announced the addition of
offline survey-taking capabilities to its Voice of the Customer Analytics™
portfolio. Available this month through its market-leading Vovici™
Enterprise Feedback Management™ (EFM) solution, it introduces
integrated, offline mobile surveys via an innovative application for
iOS-enabled mobile devices.
"Verint-Vovici offers customers a single-vendor solution set through
which they can collect and analyze feedback from any customer
interaction, across an array of channels, at any time," states Greg
Stock, senior vice president, enterprise feedback management, Verint.
"As we continue to innovate in this growing space, we are committed to
bringing robust Voice of the Customer capabilities to market, enabling
organizations to deliver a service experience that leads to
satisfaction, trust and confidence with their customers."
In 2011, the company launched Vovici Mobile for Android™ and
iOS-enabled mobile devices, a full-featured feedback monitoring and
reporting solution. "Mobile is fast becoming the preferred choice of
customers' interactions," adds Stock. "Collecting offline, transactional
customer and employee feedback and adding it to a big data repository
unlocks enormous potential for customers and helps maximize the benefits
inherent through our Voice of the Customer solution set."
This latest addition to Verint's Vovici mobile application portfolio
introduces mobile offline surveys for iOS--available for iPad, iPhone and
iPod Touch. Ideal for financial services, retail branch banks,
conference centers, retail stores, hospitals, hotels and sports arenas,
these mobile solutions can provide organizations with a complete set of
mobile survey functionality that allows users to:
-
Gather survey results offline, then sync them with the web-based
survey application when an Internet connection is available
-
View and test surveys directly from an iOS or Android device
-
Run the same survey simultaneously on the web and offline
-
Access statistics on all surveys, including status and response rates,
survey question responses, and campaign distribution statistics, such
as sent, open and completed rates
-
Establish permissions-based access with multi-workgroup capabilities
"We're a marketing research firm that orchestrates feedback programs in
a variety of professional sports and entertainment venues," states
Haynes Hendrickson, president, Turnkey Intelligence. "In this business,
it's critical to collect responses to capture the sentiment of the
attendees and fans. Verint's new Vovici offline mobile application will
allow us to deliver a 21st century experience when executing
Voice of the Customer programs on behalf of our high-profile clients."
Vovici mobile products are available through the iTunes Store and the
Android Market on Google Play.
Verint Voice of the Customer solutions enable organizations to capture
customer feedback across channels, analyze and interpret it in the
context of business objectives, and take action to drive change and
respond more effectively to customer, business and market demands. The
robust analytics portfolio unites customer feedback on expectations,
preferences and experiences across interaction channels--including
recorded phone calls, surveys, chat, email, social media, online
communities and websites--enabling customer experience professionals to
drive business strategies and corporate performance.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help
organizations of all sizes capture and analyze customer interactions,
sentiments and trends across multiple channels, improve performance and
optimize the customer experience. The solution portfolio includes the
Impact 360® Workforce Optimization™ suite and Voice of the
Customer software, which serve as strategic enterprise assets for
increasing customer satisfaction and loyalty, enhancing products and
services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is the global leader in Actionable
Intelligence® solutions and value-added services. Its
extensive portfolio of Enterprise Intelligence Solutions™ and Security
Intelligence Solutions™ helps worldwide organizations capture and
analyze complex, underused information sources--such as voice, video and
unstructured text--to enable more timely, effective decisions. More than
10,000 organizations in 150 countries, including over 85 percent of the
Fortune 100, use Verint solutions to improve enterprise performance and
make the world a safer place. Headquartered in N.Y. and a member of the
Russell 3000 Index, Verint has offices worldwide and an extensive global
partner network. Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and our Quarterly Report on Form 10-Q for
the quarter ended April 30, 2012, and other filings we make with the
SEC. The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by
law, the Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.

Verint Systems
Industry Information
Candace
Flynn, 303-254-7152
candace.flynn@verint.com
or
Verint
Systems Inc.
Investor Relations
Alan
Roden, 631-962-9304
alan.roden@verint.com
© Business Wire 2012
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