Verint Systems Inc. : Voice of the Customer Analytics to Take Center Stage During Upcoming Conferences
08/09/2012| 08:35am US/Eastern
Verint and Customer-Led Sessions to Explore the Application of VoC
Analytics Software and Its Impact on Customer Experiences and Loyalty
Systems Inc. (NASDAQ: VRNT) today announced that it will showcase
how its solutions help organizations use of the voice of the customer to
drive operational excellence during the upcoming SpeechTEK and Customer
Service Experience industry conferences taking place at the New York
Marriott Marquis August 13-15.
SpeechTEK is dedicated to sharing the latest ideas, technologies and
innovations in the speech industry. The event will take place
concurrently with Customer Service Experience, which will feature
enterprise best practices in building and managing complex multichannel
operations and ways to leverage data to evolve a multichannel operation
into a cross-channel strategy. During the co-located events, Verint will
highlight its Voice
of the Customer Analytics? solutions, sharing how speech
analytics, text analytics and enterprise feedback management can be used
across multiple channels to optimize service, heighten customer
experiences and build loyalty.
"This year's Customer Service Experience event will run concurrently
with SpeechTEK and CRM Evolution. Sessions will focus on providing
exceptional customer service in an era when enterprises must support a
growing number of channels, including social and mobile, to meet
changing customer needs. We have an impressive lineup of speakers from
various enterprises, analyst firms and consultancies that will share
success stories, best practices and lessons learned in customer care on
the backdrop of a dynamic environment," says Daniel Hong, lead analyst,
customer experience and interaction, Ovum, and program co-chair for
Customer Service Experience. "Beyond learning about the latest trends,
technologies and issues facing customer service, attendees will walk
away with an understanding that the best customer service experience
strategies are aligned with customer needs, requiring enterprises to
develop and maintain a clear line of sight to their customers across
various touch points."
In addition to exhibiting, Verint and one of its customers in the
healthcare industry will participate in the following sessions:
August 14, 1:45 p.m. ET
Daniel Ziv, vice president of voice of the customer analytics for
Verint, will join a panel of experts for a session titled
"Analytics--Promises and Pitfalls." The panel will explore the analysis
of recorded conversations and address questions such as: What are the
various types of analytics? What kind of data do they produce? How can
such data be used to improve user experiences? In what ways can it help
drive a company's bottom line?
Service Experience 2012
August 13, 1:15 p.m. ET
Leading the session titled "How Speech and Chat Technologies
Revolutionized Our Call Center" will be a major healthcare provider and
Verint customer expert. The presentation will detail how the
organization successfully implemented Verint's Impact 360®
Speech Analytics? software to help identify what drives
repeat calls and longer call durations, and how this intelligence has
resulted in significant business benefits and ROI.
About Verint Enterprise Intelligence Solutions
Enterprise Intelligence Solutions? help organizations of all
sizes capture and analyze customer interactions, sentiments and trends
across multiple channels, improve performance and optimize the customer
experience. The solution portfolio includes the Impact 360® Workforce
Optimization? suite and Voice of the Customer software, which
serve as strategic enterprise assets for increasing customer
satisfaction and loyalty, enhancing products and services, reducing
operating costs and driving revenue.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT)
is the global leader in Actionable Intelligence® solutions
and value-added services. Its extensive portfolio of Enterprise
Intelligence Solutions? and Security Intelligence Solutions?
helps worldwide organizations capture and analyze complex, underused
information sources--such as voice, video and unstructured text--to enable
more timely, effective decisions. More than 10,000 organizations in 150
countries, including over 85 percent of the Fortune 100, use Verint
solutions to improve enterprise performance and make the world a safer
place. Headquartered in N.Y. and a member of the Russell 3000 Index,
Verint has offices worldwide and an extensive global partner network.
Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2012 and our Quarterly Report on Form 10-Q for
the quarter ended April 30, 2012, and other filings we make with the
SEC. The forward-looking statements contained in this press release are
made as of the date of this press release and, except as required by
law, the Company assumes no obligation to update or revise them or to
provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, VOVICI, GMT, AUDIOLOG, ENTERPRISE INTELLIGENCE
SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER
ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE,
CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered
trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks
mentioned are the property of their respective owners.
Candace Flynn, 303-254-7152
Verint Systems Inc.
© Business Wire 2012