WABCO : Launches Digital Service Platform to Enhance Support for Aftermarket Customers in China

SHANGHAI, China, May 24, 2018 - WABCO Holdings Inc. (NYSE: WBC), a leading global supplier of technologies and services that improve the safety, efficiency and connectivity of commercial vehicles, today announced that it will launch a new digital 'Smart Cloud Service' platform to further enhance its support for aftermarket customers in China.

Using leading artificial intelligence (AI) technology, the Smart Cloud Service uniquely connects commercial vehicle drivers, fleets, distributors, workshops and original equipment suppliers with WABCO's extensive service network. With a clear focus on further improving service efficiency and customer satisfaction, the digital platform can provide immediate support via a telephone hotline, mobile / PC instant messaging service and WABCO's WeChat account.

As well as keeping customers fully updated with posts on the progress of their requests, the platform offers a range of additional functions. These range from self-service requests and reservations through to maps to the nearest service stations and training course information. All functions are available simply by clicking the menu on the WeChat account, which already has a base of 6,500 followers. The platform is also enhanced with an automated 'chatbot' AI response service capable of providing customers with 24/7 support.

'With significant growth in the number of commercial vehicles equipped with WABCO's technologies in China, customer support excellence and service efficiency are ever more powerful differentiators for continued market penetration. As a leading pioneer of breakthrough innovations in the commercial vehicle industry, our new advanced digital service platform is the latest step in helping WABCO anticipate and deliver a superior service across the increasingly important aftersales market,' said Sujie Yu, WABCO President, Asia-Pacific and Business Leader, China. 'Robust local connectivity and customer support excellence are important corner stones of our success. Complementing our relentless service focus, WABCO's new digital support service will help reinforce our trusted partner status with our customers across China.'

'Our newly launched digital service platform is a key milestone for our aftersales service,' said Chee How Teoh, Business Leader, WABCO Asia-Pacific, Trailer Systems, Aftermarket and Off-Highway.'The platform enables customers to instantly access our support services wherever and whenever they need it and through the most convenient digital channels. Connecting WABCO's extensive network and resources to better serve customer needs in a seamless and collaborative manner, the Smart Cloud Service connects all the dots on the service chain to enables us to provide real added-value to our customers.'

About WABCO

WABCO (NYSE: WBC) is a leading global supplier of technologies and services that improve the safety, efficiency and connectivity of commercial vehicles. Originating from the Westinghouse Air Brake Company founded nearly 150 years ago, WABCO continues to pioneer breakthrough innovations to enable autonomous driving in the commercial vehicle industry. Today, leading truck, bus and trailer brands worldwide rely on WABCO's differentiating technologies, including advanced driver assistance, braking, steering and stability control systems. Powered by its vision for accident-free driving and greener transportation solutions, WABCO is also at the forefront of advanced fleet management systems that contribute to commercial fleet efficiency. In 2017, WABCO reported sales of $3.3 billion and has nearly 15,000 employees in 40 countries. For more information, visit www.wabco-auto.com.

WABCO China media contact

Ling He, +86 2133 3821 65, ling.he@wabco-auto.com

WABCO global media contact

Nina Friedmann, +49 69 719 168 171, wabco@klenkhoursch.de

WABCO investors and analysts contact

Sean Deason, +1 248 270 9287, investorrelations@wabco-auto.com