Westpac Banking : 2017 Westpac Group Annual Review and Sustainability Report

On the 8th April 2017 Westpac reached a significant milestone, celebrating its 200th anniversary.

For 200 years we have helped millions of customers across Australia and New Zealand manage their finances and realise their dreams. Much has changed since our company first began but our commitment to helping our customers, communities and people to prosper and grow remains at the heart of everything we do.

WESTPAC GROUP

1. Supporting customers

2. Supporting shareholders

3. Supporting employees

4. Supporting communities

1. Bringing our vision to life

2. 2017 performance-an overview

14 Financial performance

16 Customer performance

19 Culture and reputation

19 Improving our reputation

21 Getting it right and-when we don't-putting it right

1. Creating a sustainable future

2. Preparing for a digital future

3. Summary

1. EXECUTIVE TEAM

2. BOARD OF DIRECTORS

3. REMUNERATION

4. FINANCIAL CALENDAR

& CONTACT DETAILS

It started with business mentoring and a loan, now Redspear Safety is looking overseas.

In our 200th year, we've given the opportunity for babies born in 2017 to get a financial head start by depositing $200 into their Westpac Bump Savings account.1

More than 800 employees like Harry Hu have taken part in Jawun secondments to support Indigenous-led organisations.

Bank of New South Wales employees in 1951 on the 100th anniversary of the Bank's presence in Victoria, and former commercial airline pilot Johanne Parniczky, who is a Change Director working on one of Westpac's biggest technology infrastructure programs. Read Johanne's story on page 20 and online via the website address below.

With a partnership going back 170 years, Westpac and AGL are enabling new renewable energy solutions.

You can read more about our customer stories and financial results online at 2017annualreport.westpacgroup.com.au

Westpac Banking Corporation ABN 33 007 457 141

1. Westpac Bump Savings account terms and conditions are available at www.bump.westpacgroup.com.au.

2017 ANNUAL REVIEW & SUSTAINABILITY REPORT 1

Airlie Beach farmer

Ian Peterson and his family survived Tropical Cyclone Debbie and have rebuilt their property with Westpac's support.

We're supporting Luke Terry as he sets a new cycle for social change.

Ex-pilot and now Westpac employee Johanne Parniczky has transferred her skills and is helping drive the digital revolution.

We're helping Monsta Surf take on well established surf wear companies and prove dreams really can come true.

For 23 years we've supported Wakatū Incorporation as it shares its wonderful South Island produce around the world.

AGL image: Broken Hill Solar Farm is owned by the Powering Australian Renewables Fund (PARF). Image courtesy of PARF.

2 WESTPAC GROUP

2017 HIGHLIGHTS

Image of John Harris courtesy of the collections of the State Library of NSW

Supporting

customers

Today the Westpac Group supports 13.8 million customers across its main markets. The honour of being the Bank's first official customer goes to John Harris, one of the Bank's founding Directors, who deposited £138 on the day the Bank of New South Wales opened, 8 April 1817.

CUSTOMER COMPLIMENTS

CUSTOMER COMPLAINTS

MAKING BANKING MORE ACCESSIBLE

digitally active Australian

3.5 times as many

compliments as complaints¹

across Australian

operations

banking customers

From buying a home to starting and growing a business, we're helping customers achieve their goals.

$427bn in Australian home loans and NZ$47bn in New Zealand home loans

$487bn of customer deposits

$151bn in loans to Australian businesses and NZ$29bn in loans to New Zealand businesses

$1,068m in life insurance in-force premiums

1. Across the Australian branch network.

All dollar amounts are Australian dollars unless otherwise indicated.

All numbers are on a cash earnings basis and are for the 12 months ended 30 September 2017 unless otherwise indicated. All comparisons are against

results for the 12 months ended 30 September 2016 unless otherwise indicated.