WHOLE FOODS MARKET, INC. We want you to hear straight from us how much we value and appreciate the trust we've built with each other over the years. We're well aware that any violation of that trust - however unintentional - can impact your feelings about shopping in our stores. We take our obligations to you very seriously and we always strive for transparency and accuracy in everything we do.
You may have heard about the now settled California case regarding weights and measures in our stores. We're disappointed that some customers who purchased weighed and measured items in our stores may have been slightly overcharged unintentionally. In some cases, customers were also undercharged. While close to 99% of the millions of transactions we processed during the evaluation period were found to be accurate, we are constantly committed to getting as close to 100-percent accuracy as possible. We are not alone in major cases of this type. California regulators have also fined other retailers for similar unintentional inaccuracies on weighed and measured items.
But we know we're not other retailers - we're Whole Foods Market, and we take pride in setting higher standards for quality and customer satisfaction that have helped push the entire grocery industry to do better.
And that's our promise to you - to do better. If you have any concerns and questions regarding this news, please let us hear from you. Thanks for shopping with us.
Sincerely,
Rob Twyman, President, Whole Foods Market Northern California
Patrick Bradley, President, Whole Foods Market Southern Pacific
His passion for food, innovation, creativity and retail excellence have contributed to the on-going success of Whole Foods Market.
Rob Twyman is President of Whole Foods Market's Northern California Region.
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