Windstream Corporation : PINNACLE Positioned as a "Challenger" in the Magic Quadrant for Telecom Expense Management
05/01/2012| 01:48pm US/Eastern
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ROCHESTER, N.Y., May 1, 2012 (GLOBE NEWSWIRE) -- Gartner
recently released its
Magic Quadrant for Telecom Expense Management (TEM), in
which
PINNACLE, a Windstream company that offers IT service
lifecycle management software, was positioned in the
"Challengers" quadrant. Compiled by Gartner
analysts, the Magic Quadrant examined 23 vendors of TEM
services using two main evaluation criteria, which included
the ability to execute and completeness of vision.
According to Gartner's definition, TEM services encompass
the processes conducted by IT and finance departments to
order, provision and support corporate communications
services, both fixed and mobile. The continued growth of
enterprise telecom services, driven by the use of video and
mobile technologies, is prompting many companies to look to
TEM services to enable more efficient procurement and
support, as well as to manage costs more effectively.
"We consider our positioning in the
'Challengers' quadrant by Gartner a confirmation of
our dedication to providing our customers with high-quality
service lifecycle management capabilities that improve
internal business processes for the past 22 years," said
Larry Foster, president and general manager of PINNACLE.
"We've made impressive progress with our mobile
management service, and our Web service API capabilities have
helped to enable seamless cloud-based integrated solutions to
various enterprise systems."
PINNACLE has a proven track record of providing comprehensive
solutions for supporting the full lifecycle of IT and
telecommunications services. The continued investment
and innovation the company has made in its communications
management platform has allowed it to differentiate its
solutions from other providers in the industry. Further,
the rapid expansion of its business process outsourcing
capabilities has enabled it to exceed the expectations of
customers and deliver a complete TEM solution.
The Magic Quadrant research methodology was focused on
investigating the following disciplines of the TEM service
providers: sourcing management, ordering and provisioning
management, inventory management, invoice and contract
management, usage management, dispute management, and
reporting and business intelligence. By analyzing these
areas, Gartner was then able to segment TEM vendors into the
four quadrants: leaders, visionaries, challengers, and niche.
For more information about PINNACLE, visit www.pinnsoft.com.
For more information about Windstream's portfolio of
advanced services, visit
windstreambusiness.com.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise
technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the
opinions of Gartner's research organization and should
not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or
fitness for a particular purpose.
About Windstream
Windstream Corp. (Nasdaq:WIN) is a leading provider of
advanced network communications, including cloud computing
and managed services, to businesses nationwide. The company
also offers broadband, phone and digital TV services to
consumers primarily in rural areas. Windstream has more than
$6 billion in annual revenues and is listed on the S&P 500
index. For more information, visit www.windstream.com.
CONTACT: Windstream Contact:
Alice Hartnett
704-845-7381
alice.hartnett@windstream.com
Source: Windstream Corporation
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