Wright Express Corp : Wright Express' Call Center Placed in Top 20 in BenchmarkPortal Study
07/18/2012| 11:15am US/Eastern
Recognized among 100 best call centers for second consecutive year
Express Corporation (NYSE: WXS), a leading global provider of
value-based business payment processing and information management
solutions, today announced it was recently recognized by BenchmarkPortal
and The Center for Customer-Driven Quality (CCDQ) for having one of the
Top 20 medium-sized call centers for 2012 in the United States and
This is the second year in a row that Wright Express participated in the
Annual Call Center Benchmarking Study. This year it moved up to the
medium call center category from its placement in the small group in
2011. The study ranks the best 100 call centers in the following
categories: small (5-99 agents), medium (100-249 agents), and large
(250+ agents). The rankings are compiled using a database of call center
metrics and measurements for feedback.
"We are extremely proud of our contact center for earning top 20
recognition both years that we've participated in this study," said
Jamie Morin, senior vice president of client services at Wright Express.
"Wright Express is dedicated to continuous improvement in delivering
exceptional customer experiences in the B2B payment solutions industry --
so much so that our commitment to providing exceptional customer service
is embedded in our mission statement. The study is a great resource to
benchmark and reinforce our progress and results in an area we consider
crucial to our success. Quality of service has helped us maintain
industry leading levels of customer satisfaction and retention."
The contest analyzed competitive strengths and weaknesses of each call
center and ranked them accordingly within their respective size group.
"Wright Express' ranking in the top one-fifth of the 100 top call
centers in its category is a true testament to the company's commitment
to customer service and to its employees," said Bruce Belfiore, chief
executive officer of BenchmarkPortal.
BenchmarkPortal has the largest database of call center metrics in the
world and includes thousands of participants. The CCDQ, founded at
Purdue University, is internationally recognized as the premier research
and educational organization for customer contact best practices.
About Wright Express
Wright Express is a leading provider of value-based, business payment
processing and information management solutions. The Company's fleet,
corporate and prepaid payment solutions provide its more than 350,000
customers with unparalleled security and control across a wide spectrum
of business sectors. The Company's operations include Wright Express
Financial Services, Pacific Pride, rapid! PayCard, Wright Express
Prepaid Cards Australia, Wright Express Fuel Cards Australia and
CorporatePay Limited, England. Wright Express and its subsidiaries
employ more than 900 associates in six countries. For more information
about Wright Express, please visit wrightexpress.com.
BenchmarkPortal is the custodian of the Center for Customer-Driven
Quality's database of contact center metrics, the largest in the world,
founded in 1995 by Dr. Jon Anton at Purdue University. BenchmarkPortal
is an industry leader in call center benchmarking, call center training,
and call center certification worldwide. BenchmarkPortal's website can
be found at: www.benchmarkportal.com.
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Wright Express Corporation
Jessica Roy, 207-523-6763
© Business Wire 2012