Zebra Technologies : DPD Austria Selects Zebra to Enhance Customer Satisfaction
July 27, 2016 at 11:21 am EDT
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LEOPOLDSDORF - July 27, 2016 - DPD, Austria's leading parcel carrier, has automated its parcel shops' processes to handle the increased workload resulting from the rise of e-commerce. DPD Austria selected Zebra Technologies Corporation (NASDAQ: ZBRA) to insure a smooth transition in its parcel stores and improve customer satisfaction.
Since integrating innovative technology from Zebra, DPD has doubled the number of its partner parcel shops throughout Austria. By using Zebra TC55 enterprise-classtouch computers and GK420D desktop printers, DPD Austria is can now in real-time track and trace all package movement and wirelessly record and transfer all data to DPD Austria's main database center.
KEY FACTS
Cardseven Handelsunternehmen OG, DPD's long-time partner, provided to each parcel store one Zebra TC55 computer and one Zebra GK420D printer, all protected by Zebra OneCare service guaranteeing that any faulty equipment is quickly replaced.
Ignitix, a DPD partner and an expert in supply chain execution software, developed a bespoke software package which is integrated into the Zebra TC55 specifically for DPD Austria parcel stores. This allows store staff to more efficiently process parcels being dropped off for dispatch and collected by customers.
With its intuitive touch screen and integrated scanner, the TC55 offers enterprise-grade functionality which has been easily adopted by store associates.
SUPPORTING QUOTES
Alexander Staffa, IT director, DPD Austria
'As the leading parcel carrier in Austria, we are constantly looking for ways to develop our service to meet and exceed our customers' needs such as convenient, flexible pick-up and drop-off options for packages. This solution allows our partner shops to serve our customers quickly, accurately and professionally.'
Kurt Fetscher, senior account manager, Zebra Technologies
'The deployment of our enterprise devices has significantly improved the service quality and customer satisfaction in the DPD Austria parcel shops. We are convinced that the upgrade to automated processes will continue to increase visibility, efficiency and profitability.'
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About Zebra
With the unparalleled visibility Zebra (NASDAQ: ZBRA) provides, enterprises become as smart and connected as the world we live in. Real-time information - gleaned from visionary solutions including hardware, software and services - give organizations the competitive edge they need to simplify operations, know more about their businesses and customers, and empower their mobile workers to succeed in today's data-centric world. For more information, visit www.zebra.com. Follow us on LinkedIn, Twitter and Facebook
Zebra Technologies Corporation published this content on 27 July 2016 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 27 July 2016 15:21:02 UTC.
Original documenthttps://www.zebra.com/us/en/about-zebra/newsroom/press-releases/2016/dpd-austria-selects-zebra-to-enhance-customer-satisfaction.html
Public permalinkhttp://www.publicnow.com/view/DE06417D12EB00DEE212AB93933E1C6B49C665FC
Zebra Technologies Corporation specialises in the design, manufacture and marketing of automatic identification and data capture technology systems. The products are mainly intended for the distribution, e-commerce, transportation, logistics and healthcare sectors. Net sales break down by category of products as follows:
- visibility and mobility systems (70%): mobile terminals (ruggedized computers, tablets, mobile radio transceivers, RFID readers, point-of-sale systems, interactive kiosks, etc.);
- product information and traceability systems (30%): barcode printers and scanners, card printers, RFID label printers and encoders, printing consumables (thermal transfer labels, receipt paper, ribbons, plastic cards, RFID tags, etc.) and location solutions.
Net sales by source of income are divided between sales of products (85%) and sales of services and software (15%).
At the end of 2022, the group operates 117 production sites worldwide.
Net sales are distributed geographically as follows: the United States (31.8%), North America (18.7%), Germany (16.4%), Europe/Middle East/Africa (16.8%), Asia/Pacific (10.5%) and Latin America (5.8%).
ZEBRA TECHNOLOGIES CORPORATION 
