J.D. Power and Associates Ranks Banner Bank Highest In The
Northwest In Retail Banking Customer Satisfaction
WALLA WALLA, Wash. -Banner Bank, a wholly owned subsidiary
of Banner Corporation (NASDAQ GSM: BANR), received the
highest ranking in retail banking customer satisfaction in
the Northwest Region in J.D. Power and Associates' 2012
Retail Banking Satisfaction StudySM.
This is the seventh consecutive year J.D. Power and
Associates has conducted a customer satisfaction study of
the retail banking industry, but was the first year Banner
was eligible for ranking in the study. Customer
satisfaction is measured in six factors that define the
retail banking customer's relationship with their financial
institution.
Banner Bank earned an index score of 821 and received high
satisfaction marks for the bank's product offerings and
account support services. Additionally, Banner
outranked the index average of 736 in the Northwest Region
(defined as Washington and Oregon) by 85 points.
"Banner Bank's vision states that we are committed to being
the best provider of financial services in the
Northwest. We believe the distinction of being ranked
as the bank with the 'Highest Customer Satisfaction with
Retail Banking in the Northwest Region' by J.D. Power and
Associates demonstrates Banner's commitment to our vision,"
said Mark Grescovich, President and CEO of Banner
Bank. "Banner has always viewed our clients and our
employees as our most valuable assets. Our front line
teams deliver responsive, proactive service with the sole
purpose of exceeding our clients' needs. This honor
bestowed on Banner Bank by J.D. Power and Associates shows
that our dedication to providing exceptional service and
products is recognized and appreciated."
About Banner Bank
Banner Bank is a Washington-chartered commercial bank that
conducts business from 86 locations in Washington, Oregon
and Idaho. Banner Bank is a community bank which
offers a wide variety of commercial banking services and
financial products to individuals and small and
medium-sized businesses and their employees in its primary
market area. Visit Banner Bank on the Web at
www.bannerbank.com.
About Banner Corporation
Banner Corporation is a $4.2 billion bank holding company
operating two commercial banks in Washington, Oregon and
Idaho. Banner serves the Pacific Northwest region
with a full range of deposit services and business,
commercial real estate, construction, residential,
agricultural and consumer loans.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and
Associates is a global marketing information services
company operating in key business sectors including market
research, forecasting, performance improvement, Web
intelligence and customer satisfaction. The
company's quality and satisfaction measurements are
based on responses from millions of consumers
annually. For more information on car reviews and
ratings, car insurance, health insurance, cell phone
ratings, and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.
DISCLAIMER
Banner Bank received the highest numerical score among
retail banks in the Northwest region in the proprietary
J.D. Power and Associates 2012 Retail Banking Satisfaction
StudySM. The study was based on 51,498 total
responses measuring nine providers in the Northwest region
(OR & WA) and measured opinions of consumers with their
primary banking provider. Proprietary study results
are based on experiences and perceptions of consumers
surveyed January-February, 2012. Your experiences may
vary. Visit jdpower.com.
Recommend:
