Log in
E-mail
Password
Remember
Forgot password ?
Become a member for free
Sign up
Sign up
Settings
Settings
Dynamic quotes 

4-Traders Homepage  >  News

News

Latest NewsCompaniesMarketsEconomy & ForexCommoditiesInterest RatesHot NewsMost Read NewsRecomm.Business LeadersCalendar 

OpenSpan Sets New Annual Revenue Record in 2013

share with twitter share with LinkedIn share with facebook
share via e-mail
0
01/07/2014 | 01:46pm CEST

Enterprises adopt activity intelligence and automation solutions to drive transformation within the front, middle and back office environments

OpenSpan, Inc., a provider of innovative worker optimization, activity management and automation solutions, today announced record-breaking revenues for Q4 2013. The company posted a 25 percent increase over the last record quarter, Q3 2013, while maintaining a positive net income. These results mark the fourth consecutive year of record revenues for OpenSpan.

"OpenSpan's achievements are a testament to the success our customers are realizing," commented Eric Musser, CEO for OpenSpan. "Our solution strategy and vision are laser-focused to make employees in the front, middle and back office business units the most strategic workers they can be, and our customers are making great strides in using the intelligence gleaned from the service desktop as a means to optimize every facet of an interaction and transaction to deliver gold-standard service and performance. Adoption across insurance and financial services companies is increasing, as these enterprises seek to drive down the cost to serve and operationalize their processes to address the many regulatory mandates in today's market."

In 2013, OpenSpan recognized continued growth in the adoption of OpenSpan Desktop Automation, the company's foundational solution, in the contact center, back office and retail storefront business units. OpenSpan Desktop Automation plays a critical role in removing process complexity from the desktop, enabling more streamlined worker activities and optimized service experiences. By eliminating redundant tasks and automating processes, companies are able to dramatically improve worker efficiency and boost productivity, as well as provide a more comprehensive 360-degree view of the customer.

In October 2013, OpenSpan unveiled its next-generation desktop analytics solution, Activity Intelligence, a SaaS-based analytics solution designed to provide actionable insight into worker activity, business processes, and technology. As early adopters of this technology realized near-immediate impact on operational performance based on the insight captured using Activity Intelligence, demand for the solution accelerated among enterprises in the financial services, property and casualty and healthcare insurance and logistics management industries.

"While the contact center and back office environments are some of the most instrumented parts of an enterprise when it comes to capturing analytics and performance metrics, management is still often asking the question, 'What are our workers doing and how are they utilizing their time?," added Musser. "OpenSpan Activity Intelligence is adding a new lens to help diagnose process inefficiencies, technology breakdowns or training opportunities so that these hourly workers are performing at the most strategic level possible. Better yet, how do we understand what behaviors are resulting in the highest levels of performance and how do we socialize that across the greater worker population? It's a transformational - yet pragmatic - approach to optimizing these customer-facing, revenue-focused areas of the business."

"Global enterprises are partnering with OpenSpan as a trusted advisor when it comes to helping them reach new levels of performance in operational efficiency, revenue generation, risk and compliance management and customer experience," concluded Musser. "OpenSpan is committed to ensuring our customers monetize the value OpenSpan solutions deliver against these key performance metrics."

About OpenSpan

OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use desktop automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience. OpenSpan solutions are deployed on more than 300,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries. For more information, visit www.openspan.com.

For OpenSpan
Carabiner Communications
Rick Fernandez
O: 770.973.8401
M: 678.662.3250
rfernandez@carabinerpr.com


© Business Wire 2014
share with twitter share with LinkedIn share with facebook
share via e-mail
0
Latest news
Date Title
05:46aDJASIA MARKETS : Good News From Australia, Apple Put Wind In Asian Markets' Sails
05:45a QINGDAO : 05/07/2016 Monthly Return of Equity Issuer on Movements in Securities for the month ended 30 June 2016
05:43a ALLEGHENY TECHNOLOGIES' : flat-rolled products division could be "modestly profitable" by year's end
05:42a WALGREENS : Santa Fe stores won't charge for small paper bags
05:40a RED ROBIN GOURMET BURGERS : Car show Saturday to benefit Special Olympics
05:39aDJOil Hovers at Three-Month Low as Gasoline Glut Threatens Crude Demand
05:28a NIKKEI : Asia stocks near one-year highs; yen slips on BOJ easying bets
05:25a Japan PM Abe to announce 27 trillion yen stimulus package - Fuji TV
05:24a SINGAPORE TELECOMMUNICATIONS : Singtel Newsstand offers leading news publications and data-waived usage
05:24a CENTRAL PEOPLE GOVERNMENT OF PEOPLE RE : World Intellectual Property Organization
Latest news
Advertisement
Hot News 
-8.49%CENTENE : Tops Views on Acquisition Benefits
-4.26%T ROWE PRICE : Profit Falls on Dell-Vote Error
5.16%Caterpillar shares up on earnings beat; cuts 2016 outlook
-8.47%GILEAD SCIENCES : cuts 2016 sales forecast, cites hepatitis C drugs
-4.42%REYNOLDS AMERICAN : Sales Climb, Helped by Lorillard
Most Read News
06:17p Wall St. mixed, Apple impresses and Twitter disappoints
07:00p CITY OF WEST TORRENS : 2016 Census
Most recommended articles
11:39pDJOil Hovers at Three-Month Low as Gasoline Glut Threatens Crude Demand
11:28p NIKKEI : Asia stocks near one-year highs; yen slips on BOJ easying bets
11:25p Japan PM Abe to announce 27 trillion yen stimulus package - Fuji TV
11:19p Australia's major banks team up to challenge Apple on mobile payments apps
10:40pDJTRUSTPOWER : Loses Court Case on Tax Deductions