Strategic and Financial Analysis. Financial Division
Institutional
Presentation
Q1'24
INDEX
Group | Q1'24 results | Final | Links to | |
structure and | & activity | remarks | public | |
businesses | materials |
01
Our business model and strategy
Santander, a leading financial group
Q1'24 Highlights
Total assets (€ bn) | 1,800 | ||
Customer loans (€ bn excluding reverse repos) | 1,020 | ||
Customer deposits + mutual funds (€ bn excluding repos) | 1,184 | ||
Branches | 8,405 | ||
Q1'24 Net operating income (pre-provision profit) (€ mn) | 8,833 | ||
Q1'24 Attributable profit (€ mn) | 2,852 | ||
Market capitalization (€ bn; 29-03-24) | 72 | ||
People (headcount) | 211,141 | ||
Customers (mn) | 166 | ||
Shareholders (mn) | 3.6 | ||
Financial inclusion (mn people) | 2.3 | ||
4
The Santander
Way
Who we are and what guides us
5
Santander business model
Our business model based on unique competitive advantages
is the foundation for generating value for our shareholders
Business
Digital bank | In-market | Geographical |
with branches | & Global | |
Balance sheet | ||
Second year of our phase of value creation
6
01
Customer focus
We have grown our customer base in recent years, with
balanced growth by business and regions
Total customers
166 mn
(+5 mn)
Active customers
100 mn
(+0.8 mn)
Digital customers
55.3 mn
(+7%)
+11% | 58% |
Transactions per | Products/services |
active customer | digitally available |
Note: YoY changes. | 7 |
Transactions include merchant acquiring, cards and electronic A2A payments. |
01
Customer focus
To bring all our customers to a common operating model, while converging to a common technology
to build a digital bank with branches
Note: data as of Mar-24.
Traditional banking
Branches,
ATMs,
retail agents, …
Branches: >8,000
Best omni-channel experience,
while we guarantee access to all segments
Digital banking
Internet,
mobiles,
tablets,
smartphones,
smartwatches,…
Collaborative spaces and increased digital capabilities
Sparsely populated communities | Low-income communities |
Most vulnerable groups | University students |
8
02
Scale
ONE Santander:
Five global businesses across our regions
Retail Retail & Commercial Banking
Consumer Digital Consumer Bank
CIB | Corporate & Investment Banking | ONE | |
Santander | |||
Wealth Wealth Management & Insurance | |||
Payments | Payments |
DCB | North | South | |
Europe | Europe | America | America |
9
02
Scale
Our unique combination
of in-market and global
scale allows us to be among the most profitable banks in our markets
In-market scale
Market shares | North America |
4%
Auto lending
2%
Deposits
13% | South America | |
Loans | ||
12% | ||
Deposits | ||
18% | 9% | |
Loans | ||
Loans | 11% | |
18% | ||
Deposits | ||
Deposits |
12% Loans
11%
Deposits
Global scale
Five global businesses
Europe | ||
9% | ||
Loans | DCB | |
7% | ||
Deposits | Europe | |
12% | ||
16% | ||
Loans | Loans | |
13% | 11% | |
Deposits | Deposits | #1 European |
17% | Consumer | |
Bank | ||
Loans | ||
20% | ||
Deposits |
Retail & | Digital | Corporate & | Wealth | |
Commercial | Consumer | Investment | Management & | Payments |
Banking | Bank | Banking | Insurance | |
Market share data: as at Dec-23 or latest available. Spain includes Santander España + Hub Madrid + SCF España + Openbank and Other Resident sectors in deposits. The UK: includes London Branch. Poland: 10
including SCF business in Poland. The US: retail auto loans includes Santander Consumer USA and Chrysler Capital combined (12 month rolling). Deposits market share in the US as of 30/06/2023 considering all
states where Santander Bank operates. Brazil: deposits including debenture, LCA (agribusiness notes), LCI (real estate credit notes), financial bills (letras financeiras), COE (certificates of structured operations) and LIG (Letras inmobiliarias Grantidas).
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Disclaimer
Banco Santander SA published this content on 08 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 08 May 2024 12:17:04 UTC.