American Water Works : Iowa American Water Warns Customers of Potential Scam

November 16, 2017

Lisa Reisen

Manager, External Affairs Lisa.Reisen@amwater.com

563-468-9221

Company alerts customers to reports of individual posing as water company employee

DAVENPORT, IA (November 16, 2017) - Iowa American Water today issued an advisory warning to customers to be wary of persons posing as water company personnel to gain access to their homes. This advisory comes after a customer contacted the water company to report that an individual knocked on their door claiming to be a water company employee and requested access to their home. Fortunately, the customer denied the individual access to their home because they did not have an appointment scheduled with the water company, and the individual did not have an ID badge.

"For the safety of our customers, we are issuing this alert," said Mary Jane Midgett, Director of Operations for Iowa American Water. "Customers are always encouraged to contact our customer service center at 1-866-641-2108 if they are unsure of the identity of someone who comes to their home as a representative of Iowa American Water. It is always better to err on the side of safety and confirm someone's identity before allowing them inside your home."

Iowa American Water recommends customers take the following steps to ensure their safety against imposters:

• Stop and think: Are you expecting anyone to come to your home? Iowa American Water does not typically send a service worker to your home unannounced. They usually will have an appointment before showing up. An exception would be if there is a water main break in your neighborhood. Water company distribution workers routinely knock on customers' doors to provide an advance notification if water service will be temporarily interrupted during main repairs; however, they typically do not request entry to a customer's home.
• All Iowa American Water employees have company-issued photo ID cards to verify their employment. However, if you cannot see an ID card without opening your door; you should call the company's customer service center at 1-866-641-2108 for verification. IOWA AMERICAN WATER WARNS CUSTOMERS OF POTENTIAL SCAM
  • Iowa American employees drive company vehicles with an Iowa American logo printed on the side and have a uniform, jacket or hat with the company logo. For a customer service call, the vehicle would be visible to the customer and parked outside their home.
  • Iowa American Water employees do not request entry to your home after dark unless it is an emergency call requested by the customer or an appointment for service work that has been scheduled in advance by the customer.
  • If in doubt, you should always contact the water company for employee verification or contact the local police department. You should always have the person wait outside behind a locked door while this is done. A legitimate worker won't mind waiting while you verify their employment information.
  • Iowa American Water advises customers to never admit a person into their home if they are doubtful of that person's identity. It is always much better to be safe than sorry.

"There is no need to feel uneasy about making someone wait outside while you confirm that person is a legitimate utility worker," added Midgett. Iowa American Water employees care about customers' safety, and our employees don't mind the wait. We believe it's worth the peace of mind for our customers."

About Iowa American Water

Iowa American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor- owned water utility in the state, providing high quality and reliable water services to approximately 212,000 people. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,700 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. More information can be found by visiting www.amwater.com.

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